Job Description

About the Role

The Online Sales Consultant (OSC) is responsible for managing incoming leads generated through Epcon’s community websites and digital platforms. Serving as the first point of contact for prospective homebuyers who begin their journey online, this role qualifies prospects, schedules appointments, and effectively communicates the Epcon brand, communities, and home offerings.

This is a sales-focused, fast-paced role ideal for someone who thrives in structured sales environments, values prompt follow-up, and enjoys engaging with buyers through phone, email, and technology-driven communication.

What You'll Do

Sales & Lead Management (80%)

• Respond immediately to online registrations to engage potential buyers without delay
• Answer questions and provide information regarding Epcon Communities, floor plans, the homebuying process, and current advertised promotions
• Nurture “coming soon” and VIP leads to support successful community launches and sales transitions
• Qualify prospects and diligently follow up to secure appointments with Epcon Sales Consultants
• Execute warm hand-offs and follow-up with prospects after appointments are completed
• Conduct outbound phone and email outreach to re-engage inactive or unresponsive prospects
• Manage all leads, prospects, and buyers within Epcon’s CRM and sales systems
• Track, analyze, and report conversion metrics to support performance improvement
• Collaborate with sales and marketing teams to support branding standards and initiatives
• Maintain knowledge of market conditions, competitors, technology trends, and economic factors impacting home sales

Digital & Marketing Support (20%)

• Partner with the Marketing team to stay informed on current campaigns and community updates
• Ensure websites and digital platforms reflect accurate and timely information
• Perform CRM and software cleanup as needed to maintain data accuracy

What We're Looking For

Education & Experience

• Proven success as an Online Sales Consultant or in a similar inside sales role
• Homebuilding or real estate industry experience preferred
• Experience using CRM systems, call tracking software, and Microsoft Excel
• Bachelor’s degree preferred but not required

Knowledge, Skills & Abilities

• Strong understanding of a structured sales process, including lead qualification and appointment setting
• Customer-focused with a strong sense of urgency and follow-through
• Process-oriented with a commitment to consistent systems and best practices
• Knowledge of Epcon Communities, products, and competitive landscape (or ability to learn quickly)
• Understanding of and adherence to Fair Housing Guidelines
• Proficiency with Microsoft Office, CRM platforms, and WordPress
• Highly organized with strong attention to detail and accuracy
• Excellent verbal and written communication skills; comfortable and confident on the phone
• Reliable, dependable, and able to work independently while managing multiple priorities

Work Schedule

• Monday through Friday, 9:00 AM – 5:30 PM
• Optional overtime available as business needs require
• Hybrid position with 10% travel (Community visits, plus annual conferences)

Compensation & Benefits

• $55,000 annual base salary + commission & bonus opportunities
• Medical, dental, vision, and 401(k) benefits

Physical Requirements

• Sedentary work with occasional standing or walking
• Ability to operate a computer and communicate via phone, email, and digital platforms
• Ability to lift up to 10 pounds occasionally
• Ability to pass a background check and drug screen

Why Epcon?

At Epcon Communities, we build more than homes — we build lifestyles. Join a collaborative, growth-oriented team where your work directly impacts the customer experience from the very first click. Our mission is to build homes, neighborhoods, and lifestyles that provide one remarkable experience. We have delivered on that promise since 1986 by integrating smart, innovative designs with the most desirable of modern amenities. Today, more than 30,000 families and individuals call an Epcon community “home,” which makes Epcon one of the top lifestyle-rich home developers in the country year after year.

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