We are hiring for our client in the healthcare industry.

Shift: Monday to Friday; 7 am to 7 pm (staggered shifts)

Duration: 3 months (extendable)

Responsibilities:

Serve as the primary point of contact for inbound/outbound calls and electronic communications
Answer, screen, and direct calls using a call management system
Respond to general inquiries and escalate complex issues to appropriate medical personnel
Schedule and confirm new and follow-up medical appointments
Register patients and verify insurance coverage
Communicate estimated patient financial responsibility based on coverage
Send messages to staff via phone, text, or email systems
Maintain accurate records through data entry and reconciliation of information

Requirements:

High school diploma or equivalent
Minimum 2 years of hands-on call center experience , preferably in a healthcare or customer service setting
Excellent verbal and written communication skills
Strong interpersonal skills and ability to multitask
Comfortable working with call management and communication systems

Preferred Qualifications:

Vocational training or certificates in healthcare-related areas (e.g., appointment scheduling, registration, insurance verification, medical assisting)
Associate or Bachelor’s degree in healthcare, business, or operations

Shift work, Monday to Friday,