Job Description

We are hiring for our client in the healthcare industry.

Shift: Monday to Friday; 7 am to 7 pm (staggered shifts)

Duration: 3 months (extendable)

Responsibilities:

• Serve as the primary point of contact for inbound/outbound calls and electronic communications
• Answer, screen, and direct calls using a call management system
• Respond to general inquiries and escalate complex issues to appropriate medical personnel
• Schedule and confirm new and follow-up medical appointments
• Register patients and verify insurance coverage
• Communicate estimated patient financial responsibility based on coverage
• Send messages to staff via phone, text, or email systems
• Maintain accurate records through data entry and reconciliation of information

Requirements:

• High school diploma or equivalent
• Minimum 2 years of hands-on call center experience , preferably in a healthcare or customer service setting
• Excellent verbal and written communication skills
• Strong interpersonal skills and ability to multitask
• Comfortable working with call management and communication systems

Preferred Qualifications:

• Vocational training or certificates in healthcare-related areas (e.g., appointment scheduling, registration, insurance verification, medical assisting)
• Associate or Bachelor’s degree in healthcare, business, or operations

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