Job Description

Join our work-from-home team.
Patient Experience Surveyor - 

EngageCX is a virtual call center offering those dedicated to working from home options since 2009 (formerly ViaSource Source Solutions)

Once you have applied, complete the interview process. We will be in touch pending a review of your submissions.

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Campaign Overview:

Survey patients professionally to collect feedback from their recent medical experience to improve the healthcare system. This contract has various projects and is busy. 

Hours of operation:

Though we are currently full, we are always accepting applications and will place you on waitlist for our next available contract. We also review all submissions for all available vacancies. Therefore you only need to apply and complete our interview process once, and we will reach out as opportunities arise.

This project works Monday through Friday, with no weekends or Holidays!

We offer the following hours:

Full-time 6:00 AM - 2:30 PM Pacific - 40 hours weekly.

Full-time 7:00 AM - 3:30 PM Pacific - 40 hours weekly.

Additionally, we offer monthly attendance bonuses for those who maintain their contracted hours throughout the project!

Compensation:

$13.00 per hour - Weekly direct deposits once set up in payroll.

$14.00 per hour - If you are Bilingual in English and Spanish

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Skills and Requirements:

• Previous survey experience preferred.
• Friendly and professional with a clear, concise speaking voice and proper use of the English language.
• Excellent communication and call control to remain on standardized script while offering quality customer service.
• Distraction-free, secure, and quiet place to work.
• Knowledge of Windows applications, email communication, and typing skills is essential. 
• Comfortable managing multiple applications simultaneously.
• Pass a complete Felony and HIPPA background check. (This is at no cost to the applicant and does not include a credit check)

Equipment Requirements:

Please check your email and spam filters following the placement of your application. Our interview process is self-paced, and you will immediately receive detailed instructions on how to complete the steps. We do not require a webcam, nor are you required to be on camera at any time during the interview process.

• Desktop PC or Laptop. (Sorry, Macs, Chromebooks, and tablets are prohibited)
• Windows 10 or 11 
• Minimum 4.0 GB of Available RAM
• Dual ear USB headset with noise-canceling microphone. 
• Must be hardwired to your internet using an Ethernet cord. Use of wireless, Satellite connections or VPN's is prohibited.
• Minimum 25 Mbps download, 10 Mbps upload, and a ping of 10 or less with 99% uptime. 
• Laptop users must have and use an external mouse.

Not the job for you? Please share this with a friend who is interested in a work-at-home opportunity!

We hire in the following 22 states:

AL, AR, FL, GA, IA, IN, KS, KY, LA, MI, MO, MS, NC, NE, NV, OH, OK, PA, SC, TN, TX, WV.

Applicants must provide photo identification and a valid utility bill to verify residency.

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