Job Description

We are hiring for our client in the healthcare industry.

Duration: 3 months (extendable)

Location: Alhambra, CA

Key Responsibilities:

• Serve as the primary point of contact for access to academic medical centers and health sciences facilities.
• Answer, screen, and direct incoming and outgoing telephone calls, electronic messages, and web-based communications using a call management system.
• Respond to basic inquiries and refer complex matters to appropriate medical personnel.
• Contact and distribute messages to medical staff using various electronic methods, including text, voice, and email systems.
• Schedule and confirm initial and follow-up medical appointments.
• Register patients, verify insurance coverage, and inform patients of estimated financial responsibilities.
• Perform data entry tasks, maintain data integrity, and reconcile records as needed.

Required Qualifications:

• High School Diploma or equivalent.
• Minimum of two (2) years of experience in a call center , customer service, or healthcare environment .
• Strong interpersonal and communication skills, both verbal and written.
• Proven ability to multitask and manage time effectively.

Preferred Qualifications:

• Vocational certification in healthcare (appointment scheduling, registration, insurance verification, or medical assistant training).
• Associate or bachelor’s degree in healthcare, business, or operations.

Job Tags

Similar Jobs