Job Description

Full Time | Joslin Diabetes Center, Boston, MA

Schedule: Monday–Friday, 9:30 AM – 6:00 PM (No weekends!) (40 hours)

Make every patient feel like the center of care.

At Joslin Diabetes Center, we’re dedicated to improving lives through expert diabetes care and compassionate service. As a Patient Services Representative in our Adult Clinic, you’ll be the welcoming face that helps patients feel supported from the moment they arrive.

What You’ll Do

• Greet patients with warmth and professionalism
• Register and schedule appointments using our electronic systems
• Verify insurance coverage and inform patients of financial responsibilities
• Collect co-pays and process related paperwork
• Coordinate referrals and authorizations as needed
• Communicate clearly with patients, providers, and team members
• Maintain patient confidentiality and support a positive clinic flow

What You Bring

• 2+ years’ experience in healthcare, insurance, or customer service
• Familiarity with registration/scheduling systems and insurance basics
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced setting
• A helpful attitude and team spirit

Why You'll Love Joslin

• Steady weekday schedule with no nights or weekends
• Supportive team culture where your work is valued
• Opportunities to grow in a nationally recognized health system
• Meaningful impact helping patients access expert care

Vaccination Requirement

All employees must be vaccinated against influenza and COVID-19 as a condition of employment.

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