The main duties include, but, not limited to, answering and re-directing, on a yearly average, over 1 million incoming telephone calls to the UCLA Medical Centers, provide Patient Information, Department Information and On Call Schedule information as requested by callers. Process routine and emergency calls. Activate and dispatch emergency response personnel for all Hospital and Ambulatory Areas for emergencies and disasters. Handle calls for Faculty Answering Service clients; handle overflow call support for the ISS Customer Care line. Handle routine and emergency calls for the Health Systems Support Services Center. Monitor and report various Emergency Alarm Systems as well as triage and report all Elevator Malfunctions. Process urgent messages for the Radiology Department for Critical Test Results. As the first point of contact for incoming calls to the medical center, it is expected that all Customer Service Initiatives are followed and adhered to at all time. It is also expected that all departmental and hospital policies, which include Operational, Technical and Emergency protocols, are followed.
Experience Needed:
Excellent customer service skills.
Excellent listening skills.
Excellent attention to detail skills.
Excellent verbal and written communication skills.
Skill in communicating effectively with individuals at all levels.
Ability to speak clearly and distinctly, using proper English to communicate with public and UCLA Staff in a concise and informative manner.
Ability to write neatly and use proper grammar and punctuations.
Ability to work in a fast paced, high call-volume setting.
Ability to prioritize and multi-task several duties at the same time.
Ability to identify and escalate priority issues.
Ability to remain calm and effectively during emergency situations.
Ability to handles all situations in a courteous, professional manner exhibiting excellent customer service skills at all times.
Ability to work on a self-directed basis with minimal supervision.
Ability to easily adapt to evolving departmental and hospital policies and procedures.
Ability to work overtime, Weekends, Holidays and Night Shift, when necessary.
Ability to perform repetitive tasks while sitting at a computer workstation for an extended period of time.
Ability to take on additional tasks and duties as requested by Management, when needed.
Proficient in operating a PC and navigating the Internet.
Proficient in Microsoft Office (Word, Excel, Outlook, SharePoint)
Knowledge of medical terminology is preferred.
Call Center Experience Preferred
...GeBBS Consulting, please reply with your current resume and the best time to contact you. Recruiting Fraud Over the past year, online recruitment scams have increased frequently, impacting both applicants and employers. To help protect yourself against potential...
...of care payments paid to a caregiver for providing personal careservices to a eligible person... ...purchasing governmental unit. ForShared Living services stipend rates and related information... ...caregiver(s) in Berkshire County to share their home with a friendly man in his mid...
...may not be temperature-controlled. May have to get into awkward positions to reach cramped workspaces. Schedule: Monday-Friday 5:00pm - 4:30am Saturday/Sunday as needed Payrate: $15.50/hr. , Earn up to $1,100/week Benefits: ...
...Our client a global entertainment provider is looking for a Marketing Project Manager to join their team in New York City. This is an initial 6-month contract fully onsit e position. As the Marketing Project Manager you will primarily support the Broadcast &...
...Operated Crane Rental sectors. We are a privately owned family business that has been operating for 65 years and we are proud to... ...region. Summary AME, Inc. is seeking a Business Development Representative to help us expand our client base and strengthen...