Job Description

As a Regional Restoration Manager, you will play a pivotal role in leading and overseeing field operations at our Omaha location. This is a key leadership role focused on team development, operational excellence, and superior customer service.

This position offers an exciting opportunity for an experienced professional to manage a thriving branch, ensuring operational success and customer satisfaction.

Key Responsibilities

• Operational Oversight: Lead all aspects of mitigation and reconstruction operations, ensuring projects are executed efficiently and to the highest standard.
• Team Leadership: Manage, coach, and grow a team of field technicians and supervisors, promoting a culture of accountability, teamwork, and performance.
• Quality Assurance: Establish and maintain rigorous quality control processes to ensure exceptional service and client satisfaction.
• Resource Management: Oversee maintenance and readiness of facilities, fleet vehicles, equipment, and consumables to support uninterrupted operations.
• Communication & Coordination: Maintain proactive, transparent communication with internal teams, senior leadership, vendors, and clients to ensure alignment and smooth workflows.
• Performance Monitoring: Track and report on KPIs and operational metrics; present regular performance reviews and improvement plans to ownership.
• Process Optimization: Evaluate current systems and procedures to identify and implement operational improvements.
• Accounts Receivable: Partner with administrative teams to monitor and support timely payment collection from clients.

Qualifications

• Industry Experience: Minimum 5 years in the restoration industry, including knowledge, with proven expertise in both mitigation and reconstruction project management.
• Leadership Skills: Experience managing field teams, with a demonstrated ability to inspire, hold accountable, and develop high-performing staff.
• Communication: Strong interpersonal and written communication skills, with the ability to build relationships across all levels of the organization.
• Analytical Thinking: Proficient in analyzing performance data and making sound decisions under pressure.

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