Registry Analyst Job at Dunhill Professional Search & Government Solutions, Fairfax County, VA

STY0b1ZOd1dJbmFqR1FhQnR5cWp4c01XN0E9PQ==
  • Dunhill Professional Search & Government Solutions
  • Fairfax County, VA

Job Description

Registry Analyst

Telework

US Citizen

We are looking for a Registry Analyst in support of the CMS NSHD program. This is a great opportunity for someone who enjoys helping others, solving problems, and providing excellent customer service.

Job Description: Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to show a focus on customer satisfaction and adherence to established Service Level Agreements (SLAs).

  • Maintains end-to-end responsibility for customer’s support needs providing timely, reliable, and courteous service.
  • Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested.
  • Researches and analyzes customer service issues to provide information and solutions in a timely manner.
  • Works with a moderate degree of supervision to deliver consistent results and effective resolutions to customers.
  • Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc.
  • Performs analysis of COD borrower data integrity situations identified by Customer.
  • Demonstrates enhanced service skills in identifying core customer issues and providing long-term solutions.
  • Seeks opportunities to improve workflow and increase efficiencies. Adapts well to new processes and procedures.
  • Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer.
  • Support Services shall be executed in compliance with processing and program guidelines published by Customer.

Minimum Qualifications

  • High School Diploma or GED.
  • 2-5 years or related experience in Customer Service or public relations.

Other Job Specific Skills

  • Excellent customer service skills.
  • Ability to provide effective customer service and deal tactfully and courteously with the public.
  • Strong commitment to providing quality service.
  • Strong attention to detail and accuracy.
  • Ability to convey enthusiasm, energy and sincerity over the phone.
  • Exceptional problem solving and organizational skills.
  • Ability to foster a good working relationship and rapport with customers.

Job Tags

Similar Jobs

Centennial Hospitality Group

Restaurant General Manager Job at Centennial Hospitality Group

 ...coming in HOT, and we aren't just talking about our wings, tenders or tacos! Our General Managers (GM) are expected to build strong teams through training and a positive restaurant culture. It is who we are and baked into every wing, tender, and taco at CHG. Are... 

SAVI EHS

Environment, Health and Safety Manager Job at SAVI EHS

Environmental, Health & Safety (EHS) Manager Water Treatment Plant Construction Location: Thousand Oaks, California Employment Type: Direct Hire (General Contractor) Start Date: MidLate March (potentially sooner for the right candidate) Compensation: ...

Arrow Workforce Solutions

Quality Assurance Technician Job at Arrow Workforce Solutions

 ...Position: Quality Assurance Technician Contract: Direct hire, permanent Location: La Vergne, TN Schedule: Monday to Friday, 6:00...  ...and Hazard Analysis and Critical Control Points (HACCP). Works to maintain the safety, legality, and quality of each food and... 

Axon US Corporation

Business Operations Specialist - Bilingual in Mandarin Preferred Job at Axon US Corporation

We are an E-Verified employer OPT/STEM-OPT candidates are welcome to apply! About Us Axon US Corp is a New York City based E-commerce company since 2008, has thrived for over a decade as a key player in the supply chain industry. We are deeply entrenched in the ...

NJ Department of Environmental Protection

Research Scientist 3 Job at NJ Department of Environmental Protection

 ...Existing Vacancies: 1 Program/Location Department of Environmental Protection Office of the Chief of Staff Division of Science and Research Office of Quality Assurance 428 East State Street Trenton, NJ 08625 Scope of Eligibility Open to...