Job Description

PRIMARY FUNCTION/PURPOSE:

The core responsibility of the Residential Aide (RA) includes the continued assurance of support and care to clients residing in the shelter. Under the general direction of the Shift Supervisor, the RA provides direct assistance, support, and care to clients residing in the facility, as well as supporting, assisting, and enforcing facility rules. This position is responsible for working with clients at our Liberty location in Jamaica, NY.

MINIMUM QUALIFICATIONS:

• At least a High School Diploma or GED is required
• Must have and maintain a valid NYS security license
• At least two years of experience in Single Adult Shelters and/or Congregate Residential Services is required
• Experience working with families / homeless population is required
• Food Protection certification and CPR/ First Aid certification is required
• Must complete a satisfactory background investigation
• Excellent written and oral communication skills, as well as organizational skills
• Must have incredible initiative, the ability to work well under pressure, and the ability to work both independently and as part of a team to complete complex projects in a fast-paced environment
• Intermediate level of computer skills with proficiency in Word, Excel, and the ability to learn new technologies and databases

PRIMARY RESPONSIBILITIES:

• Complete new resident Intake arrival packets, exits logs, and daily occupancy forms
• Utilize the Department of Homeless Services (DHS) Client Assistance and Rehousing Enterprise Systems (CARES) to complete Intake Check-ins and Discharge Conditional Intakes
• Review the Nightly Attendance Roster Incident reports
• Receive food deliveries and confirm items received/receipts for accuracy by signing and dating forms
• Report all inconsistencies with food deliveries to the appropriate Shift Supervisor and Program Director
• Distribute meals to residents and dispose of expired food items as outlined by the DHS Food Distribution Guidelines
• Monitor logs to ensure clients are signing the Daily Attendance Roster when entering and exiting the facility
• Provide clients access to rooms and assist in the facilitation and completion of room transfers/swaps
• Collect trash in office and dispose trash in designated areas
• Distribute DHS notices (4002 notices, appointment slips, mail, etc.) to residents
• Adhere to DHS housekeeping mandates by cleaning office space, microwave, refrigerator, and bathroom at the end of every shift; always maintain a clean and neat office space
• Bag and tag client personal belongings when necessary, and report room cleaning and repair needs to Shift Supervisor
• Collaborate with on-site Shift Supervisor to ensure a safe environment for all staff and clients
• Conduct hourly rounds of the facility to ensure all room doors are secured, and clients’ personal belongings are secured
• Conduct safety checks of clients staying in the facility due to illness, mobility issues, etc.
• Ensure clients are responsive during safety checks
• Immediately alert medical staff and immediate supervisor of any clients found in distress
• Must be able to rotate shift at the discretion of the DPO to meet the needs of the program
• Conduct operation unit inspections during the new intake process
• Maintain all logs (Attendance, ACS, emergency contacts, sign-in/out logbook) and submit logs on the 1st of every month to the Director of Operations
• On the 1st of every month, create a dead file of all the logs to be submitted for storage
• Adhere to the dress code policy for uniformed personnel and maintain a clean, neat, and professional appearance at all times
• Review all paperwork and logs completed during the previous shift with the Shift Supervisor before the end of tour
• Physically check all unoccupied rooms to determine status of readiness, repairs, and cleanings
• Ensure all clean and ready units have clean linens and towels; alert maintenance team of any items needed
• Complete and submit all paperwork (daily occupancy, exit logs, meal census, NSR, new intake, curfew violations, incidents etc.)
• Serve breakfast 8:00am to 10:00am, lunch 12:00pm to 2:00pm, and dinner 6:00pm to 8:00pm
• Finalize Night Signature Roster (NSR) in CARES
• Ensure new logs for the month are in place
• Receive and log incoming meals, usually at 6:00am
• Deliver mail during the 8:00am to 4:00pm shift
• Clock in where appropriate using the time clock system sign-in via the onsite logbook
• Must be available for overtime when necessary
• Required to work additional shifts to ensure coverage when staff is out of the office for various reasons

Other Requirements (including Physical Demands):

• May be required to work long hours and a varied schedule to meet job demands and deadlines
• Periodically may bend, lift, and carry objects weighing up to seventy-five pounds
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

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