Job Description

Sales Support Lead – North America

LeMieux has an exciting opportunity for a Sales Support Lead looking for a new challenge in a fast-growing global equestrian company.

We have an ambitious vision and are looking to add to our North America team to achieve it. You’ll be working alongside our Sales team to achieve excellence is customer sales and support and ultimately, help make LeMieux the most exciting equestrian brand on the planet.

Role Overview:

As Sales Support lead – North America, you will be the face and the voice of our North America team. Talking to retailers and sales executives by phone and across email, you will be required to deliver world class customer service and sales support through all interactions.

Key Responsibilities:

• Organize & complete day to day workload associated to wholesale/retailer account and rep requests
• Ensure trade tasks are prioritized & processed efficiently and within agreed SLA’s
• Strive to build and maintain trusting relationships with both internal and external stakeholders
• Provide fast and professional responses to all email and telephone enquiries
• Provide support to sales representatives to ensure swift resolution of any customer queries
• Take ownership of issues and necessary steps to resolve within a timely and professional manner
• Undertake a regular review of trade accounts to ensure they are up to date. Including back orders, Proforma’s & order management
• Ensure customers are provided with regular updates around stock availability
• Have a clear understanding of all accounts, including sales reps’ dynamics, tiering of accounts and general expectations of deliverables.
• Build strong working relationships with other departments (including Finance & Operations) to optimize efficiencies within the business, maximize opportunities and ensure the best service to the customer at all times
• When necessary, processing orders via B2B, over the phone, email and other channels

Suitable applicants will display the following skills and experience:

• Strong Analytical skills with a good working knowledge of excel
• High level of attention to detail
• Task orientated with the ability to self-motivate and manage daily work load and priorities
• Team player with a natural ability to collaborate and build strong working relationships both internally and externally
• Previous experience of working with a customer service or account coordination role, ideally from within a branded apparel company
• Equestrian knowledge is preferred although not essential

Please note, this is a site-based role, working from our office in Greensboro, NC. Applicants will be required to travel to the office daily so please be aware of this before applying

About us

LeMieux’s committed global trade and distribution network, vibrant customer and rider community, unrivalled technical expertise and specialist colour flair have made our rapid growth possible. We think constantly about the horse and rider, solving their problems and improving their experiences, and we apply exacting standards to all of our products and practices. We’re strengthened by our diverse talents, with innovation at the heart of our global network, led from our purpose-built HQ on the edge of the New Forest.

Life at LeMieux

Overview

At LeMieux, we’re all equestrians, whether we ride or not. Hard graft is part and parcel of life with horses, and this ethos drives everything we do. If you share our energy, grit, determination, and passion to get things done, you’ll fit right in.

We’re growing fast. Are you motivated by new experiences, ready to try new things and excited by change?

We’re looking for exceptional people with diverse talents who are ready to immerse themselves in our unique world. You’ll need to chase innovation, trade in ideas, be exacting about detail, share your journey, and obsess about inspiring our global community of riders and their horses.

Does this sound like you?

We are committed to creating a diverse, inclusive, and equitable workplace where everyone feels valued and empowered to thrive. We believe that varied perspectives drive innovation and strengthen our team. We welcome applications from individuals of all backgrounds, experiences, and identities—including but not limited to race, ethnicity, gender, disability, sexual orientation, and neurodiversity. We are an equal opportunity employer and actively promote an environment of respect, support, and opportunity for all. Please let us know if you require any reasonable adjustments throughout the application process.

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