Job Description
Exciting Opportunity for Scheduling Enthusiasts! Join Renewal by Andersen as a Scheduling Coordinator in Cranford, NJ! At Renewal by Andersen, we don’t just replace windows—we transform homes and create lasting relationships with our customers. As a proud part of Andersen Windows, we've been a leader in window and door systems since 1903. Now, we’re looking for a Scheduling Coordinator who thrives on organization and coordination to help us deliver an unparalleled installation experience.
Why This Role is For You~ Do you possess an exceptional talent for scheduling and a knack for managing complex calendars? This is your chance to shine! As our Scheduling Coordinator, you’ll play a crucial role in the customer journey, ensuring seamless communication and coordination between our valued customers and installation teams. Imagine the satisfaction of seeing your organizational skills directly contribute to happy homeowners!
Key Responsibilities~- Leverage our custom Salesforce platform to access customer information and record vital notes.
- Maintain a live installation performance spreadsheet
- Proactively manage scheduling conflicts and back orders by reaching out to customers to reschedule with ease.
- Provide top-notch customer service, turning challenges with upset customers into opportunities to demonstrate your exceptional communication skills.
- Schedule appointments skillfully for our installation crews while identifying opportunities for increased efficiency.
- Coordinate logistics for crews, ensuring smooth transitions on installation days.
- Set and achieve weekly and monthly scheduling goals in collaboration with our Operations team.
- Deliver end-of-day reports to management, showcasing your accomplishments in daily scheduling and revenue tracking.
Who You Are~- A CRM-savvy scheduling whiz with a proven record of multitasking in high-pressure environments.
- A polished communicator, both verbally and in writing, who thrives in customer interactions and negotiations.
- Detail-oriented and organized, you have a professional demeanor that reassures customers and fosters positive relationships.
- Prior Scheduling experience is essential, and familiarity with the Home Improvement industry is a plus!
Compensation and Benefits~- Competitive hourly wage of $23-26, plus bonus potential!
- Comprehensive insurance package~ medical, dental, vision, and life.
- Generous 401(K) with company match.
- Student tuition repayment program to further your education.
- Exciting employee perks discount program to enjoy.
- Paid Time Off (PTO), paid holidays, and floating holidays for a well-rounded work-life balance.
Join Us~- This position is onsite at our Cranford office, Monday through Friday, 8~00 AM - 4~30 PM.
If you’re ready to take your scheduling skills to the next level and be part of a passionate team dedicated to excellence, apply today! Your exceptional organizational talents are just what we need to help us create a better window and door replacement experience for our customers.
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
Garden State Custom Windows, LLC, also known as RbA of NJ/NY Metro, offers you the option to engage in SMS text conversations about your job application. By participating, you also understand that message frequency may vary depending on the status of your job application, and that message and data rates may apply. Please consult your carrier for further information on applicable rates and fees. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel and HELP for help.
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Job Tags
Hourly pay, Holiday work, Monday to Friday,