Role: Account Manager
Job Type: Permanent
Job Summary:
The Account Manager is responsible for forming, building and maintaining connections with customers to help drive results. The Account Manager will provide customers advice, build rapport, and provide timely responses to their inquiries. Account Manager are strong Program and Project Managers who are adept at multitasking and driving results. They will make customers feel valued. Their duties include meeting with customers to discuss products and services, resolving customer product delivery issues to help preserve relationships and communicating with other departments about maximizing the customer experience. Relationship Managers also analyze Wipro communications strategy and contracts to help identify trends that can improve organizational procedures. They will work closely with the operations, compliance, security, government affairs, marketing, customer service and technology teams to develop new ways to achieve and maintain customer satisfaction that will create reference able customer relationships as well as expanded relationship opportunities.
QUALIFICATION REQUIREMENTS:
ESSENTIAL JOB FUNCTIONS/DUTIES:
Relationship Management
Delivery Management
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