Senior Account Manager Job at Wipro, Tampa, FL

SmFFdlZkWVZKbnFySGdlQ3VTdXN4OHdUN1E9PQ==
  • Wipro
  • Tampa, FL

Job Description

Role: Account Manager

Job Type: Permanent

Job Summary:

The Account Manager is responsible for forming, building and maintaining connections with customers to help drive results. The Account Manager will provide customers advice, build rapport, and provide timely responses to their inquiries. Account Manager are strong Program and Project Managers who are adept at multitasking and driving results. They will make customers feel valued. Their duties include meeting with customers to discuss products and services, resolving customer product delivery issues to help preserve relationships and communicating with other departments about maximizing the customer experience. Relationship Managers also analyze Wipro communications strategy and contracts to help identify trends that can improve organizational procedures. They will work closely with the operations, compliance, security, government affairs, marketing, customer service and technology teams to develop new ways to achieve and maintain customer satisfaction that will create reference able customer relationships as well as expanded relationship opportunities.

QUALIFICATION REQUIREMENTS:

  • 10+ years’ experience in health insurance with exposure to a broad range of functional areas.
  • Knowledge and experience with the Affordable Care Act (ACA) and/or other government programs (i.e. Medicare) preferred.
  • 3+ years’ experience in project management, customer service, sales or a related position.

ESSENTIAL JOB FUNCTIONS/DUTIES:

Relationship Management

  • Build and improve relationships with customers, key suppliers and partners
  • Review company practices to ensure customers get maximum satisfaction from the products and services they have purchased from Wipro.
  • Identifying future revenue opportunities
  • Attend to customer complaints and resolve issues promptly
  • Review customer satisfaction surveys and recommend ways of improving customer satisfaction
  • Work with internal departments to ensure the company meets the customer’s expectations
  • Leverages company tools and resources to help streamline customer relationship management
  • Keeps confidences of the company and individuals.
  • Other administrative and / or technical duties as deemed necessary.

Delivery Management

  • Ensure seamless delivery of the projects
  • Conduct regular customer connects (meetings/ visits/ video-conference) and participate in Management Review Meetings (MRM) to understand customer’s current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation, etc.
  • Ensure adherence of project delivery structure by evaluating the budget, costs, risks and staffing requirements
  • Ensure 100% compliance to Project SLA’s, information security protocols and etc (all customer’s contractual obligations)
  • Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA
  • Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics
  • Drive various project related audits like quality, customer, security, etc and ensure zero non-compliance Identify and close early warnings (risks) on projects to avoid any customer escalations
  • Plan and conduct Quarterly Business Reviews (QBRs) to drive improvement actions and mine for new portfolio/opportunities within the account
  • Design and monitor project performance dashboards/ reports for clients.

Job Tags

Permanent employment,

Similar Jobs

J.S. Held LLC

Legal Nurse Consultant Job at J.S. Held LLC

 ...environment that rewards hard work? J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic...  ...Job Responsibilities: Maintain competency within the Legal Nurse Consulting field through participation in ongoing educational... 

Romero General Construction Corp.

Project Engineer/Takeoff (Grading, Paving & Concrete Construction) Job at Romero General Construction Corp.

 ...project documentation, and coordinating technical aspects of construction projects. This role ensures plans are interpreted correctly,...  ...Civil Engineering, or related field; or equivalent industry experience. Strong understanding of grading, paving, and/or concrete... 

Altea Healthcare

Physician Assistant Certified Job at Altea Healthcare

 ...Physician Assistant (PA-C) Post-Acute Care | Salary up to $140K Location: Evansville, Indiana Compensation: $115,000 - $140,000 per year + Uncapped Bonus Potential Job Type: Full-time ***This role will travel between two facilities in the Evansville, IN... 

Altea Healthcare

Physician Assistant Certified***PRN***Multi Sites*** Job at Altea Healthcare

 ...Physician Assistant (PA-C) Post-Acute Care Location: North Oregon Compensation: $500 - $650 per day + Uncapped Bonus Potential Job Type: Part-Time ***This role will travel between multiple facilities in the north Oregon areas.*** Launch or Grow Your... 

LexisNexis

Legal Consultant Job at LexisNexis

 ...Are you interested in an alternative legal career that combines legal expertise, training and sales? Do you enjoy providing education...  ...of LexisNexis products and services. The Practice Area Consultant will also assist the commercial account team in uncovering leads...