Senior Desktop Support Job at The Planet Group, New York, NY

SjZrbVd0b2FJSHFwSGdhQ3N5YXJ6Y01XNUE9PQ==
  • The Planet Group
  • New York, NY

Job Description

3-6 Month Contract

Day-to-Day:

*Provide deskside support to NY office users for hardware, software, and AV issues.

*Image, configure, and maintain PCs, laptops, and mobile devices.

*Troubleshoot printing, local network, and server issues.

*Install, move, and maintain server equipment in racks.

*Act as liaison between NY office and Boston IT team.

*Train users on firm software applications and document scanning tools.

*Support videoconferencing and other AV equipment.

*Coordinate IT requirements for attorneys traveling internationally.

*Track and document support issues in the ticketing system.

*Assist with system updates, reboots, and other off-hours IT tasks.

*Support key IT initiatives impacting the NY office.

*Ensure technology policies and security procedures are followed.

Must-Haves:

*Minimum 5 years’ experience in IT support; prior professional services experience preferred.

*Strong customer service mentality and proactive problem-solving skills.

*Excellent written and verbal communication; ability to build relationships with users.

*Proficiency with Microsoft Office and Windows operating systems.

*Knowledge of iManage, ChangePro, Metadact, Innova, Adobe, Nuance, and Mimecast.

*Experience with Citrix XenDesktop.

*Ability to troubleshoot videoconferencing and AV equipment.

*Bachelor’s degree or equivalent experience.

Job Tags

Contract work, Work at office, Local area,

Similar Jobs

Fast Forward

Graphic Designer Job at Fast Forward

 ...changing the world. One day you might be designing a landing page or crafting a short video, the next youre refining deck templates or concepting visuals for a major event. Every project connects back to one purpose: making the tech for good movement impossible to ignore.... 

NTT DATA

Senior Linux Engineer (Linux Shell Scripting) Job at NTT DATA

Senior Linux Engineer (Linux Shell Scripting) Location Irving, TX : NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply... 

Cabinet IQ

Franchise Business Coach Job at Cabinet IQ

Franchise Business Coach Hybrid / Remote for the right candidate To be considered for this role, please complete this 10-minute assessment: Position Summary Cabinet IQ is seeking an experienced Franchise Business Coach to support and elevate our growing network...

Midwest Logistic Systems

Midwest Logistics Systems Dedicated Yard Jockey truck driver Job at Midwest Logistic Systems

Have a predictable work schedule. Move dry van trailers within a yard to be loaded and unloaded at a dock. Be onsite at a customer location. Interact with the customer and use a computer to process loads. Pay and bonus potential ~ Hourly pay. ~ Safety and...

Find Great People | FGP

Community Association Manager Job at Find Great People | FGP

 ...property management company is seeking an experienced HOA Community Association Manager to oversee a portfolio of HOAs, including...  ...operations, including administration, maintenance, and community engagement. Oversee budgets, financial reporting, and cash flow...