3-6 Month Contract
Day-to-Day:
*Provide deskside support to NY office users for hardware, software, and AV issues.
*Image, configure, and maintain PCs, laptops, and mobile devices.
*Troubleshoot printing, local network, and server issues.
*Install, move, and maintain server equipment in racks.
*Act as liaison between NY office and Boston IT team.
*Train users on firm software applications and document scanning tools.
*Support videoconferencing and other AV equipment.
*Coordinate IT requirements for attorneys traveling internationally.
*Track and document support issues in the ticketing system.
*Assist with system updates, reboots, and other off-hours IT tasks.
*Support key IT initiatives impacting the NY office.
*Ensure technology policies and security procedures are followed.
Must-Haves:
*Minimum 5 years’ experience in IT support; prior professional services experience preferred.
*Strong customer service mentality and proactive problem-solving skills.
*Excellent written and verbal communication; ability to build relationships with users.
*Proficiency with Microsoft Office and Windows operating systems.
*Knowledge of iManage, ChangePro, Metadact, Innova, Adobe, Nuance, and Mimecast.
*Experience with Citrix XenDesktop.
*Ability to troubleshoot videoconferencing and AV equipment.
*Bachelor’s degree or equivalent experience.
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