Job Description

We’re looking for a Service Writer responsible for acting as the first-line, direct point of contact to the customer by answering calls and scheduling and coordinating all service work and parts order entry for machine repairs.

PRIMARY JOB DUTIES:

• Open, process, and close service repair quotes and work orders for all repairs by obtaining accurate details from customers as to the nature of the problem.
• Verify warranty and service contract coverage. Inform customers of any needed services, recalls, DOT inspections due to equipment.
• Ensure parts and service orders are accurate, supportable, and match invoices. Identify add-on sales opportunities and effectively communicates these to the customer and appropriate sales representatives.
• Schedule equipment repairs on work orders by dispatching workflow to shop/field technicians by assessing skills, capabilities, areas of expertise, and work availability schedules to minimize customer downtime and maximize field vs. shop time for field technicians.
• Review work orders submitted by techs checking for errors or omissions. Reviews parts detail on service calls to ensure parts are posted and nothing remains on backorder or reservation.

BENEFITS:

Medical (and FSA/HSA plans), Dental, Vision Insurances

Paid Vacation and Holidays

Company-paid Basic Life Insurance

Supplemental Term Life Insurance

401(k) with Match

Tuition Reimbursement and In-house Training Dept.

Paid Military Leave

Short and Long-Term Disability

Safety Glasses and Boot Program

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