ServiceNow Developer - LLJP00001769 Job at Softworld, a Kelly Company, Lexington, MA

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  • Softworld, a Kelly Company
  • Lexington, MA

Job Description

Job Title: ServiceNow Developer

Job Location: Lexington MA 02420 (Remote)- Must live within a 100 miles of location

Onsite Requirements:

  • Experience with ServiceNow architecture and common development components
  • Experience with ServiceNow Development
  • Experience with ServiceNow Platform support and troubleshooting of user-reported issue

Job Description:

Primary Duties & Responsibilities:

  1. ServiceNow Development & HRSD Implementation (50%)
  • Develop and maintain applications, workflows, forms, and integrations using the ServiceNow platform, with a focus on HRSD features such as Case Management, Lifecycle Events, and Employee Center.
  • Collaborate with HR stakeholders to understand service needs and translate them into technical solutions.
  • Design scalable, reusable configurations following ServiceNow best practices and HR data privacy standards.
  1. HR Process Optimization & Platform Strategy (25%)
  • Act as a technical advisor to the HRIS team and HR functional areas on capabilities of the ServiceNow platform.
  • Identify opportunities to improve or automate HR processes, and help prioritize use cases based on impact and feasibility.
  • Stay current on ServiceNow HRSD capabilities and contribute to the roadmap for HR technology modernization.
  1. Platform Support, Documentation, and Enablement (25%)
  • Provide Tier 2 support for HRSD-related requests and troubleshoot user-reported issues.
  • Document technical solutions, configurations, and user guides as part of an internal HRIS knowledge base.
  • Help build internal capability through training and informal mentoring of HR team members on platform use and potential.

Position Scope:

Department & Reporting:

  • This position is housed within the Human Resources Department and reports directly to the HRIS Manager.

Collaboration:

The developer will work closely with:

  • HRIS Team - Business/Systems Analysts, Software Developers, System Administrators
  • HR functional teams (Benefits, Talent, Employee Relations, etc.)
  • ISD Enterprise Service Management (ESM) team for platform alignment
  • External vendors and ServiceNow support as needed

Supervisory Responsibilities:

  • None directly.
  • Financial Responsibilities:
  • No budget authority, but may assist in vendor/license evaluation or renewal planning.

Qualifications:

Required:

  • Bachelor's degree in Computer Science, Information Systems, or related field - or equivalent experience
  • 3+ years of experience in ServiceNow development across modules such as ITSM, CSM, or custom applications
  • Ability to gather and translate business requirements into technical solutions
  • Solid understanding of ServiceNow architecture and common development components (e.g., Flow Designer, Script Includes, Business Rules, ACLs)
  • Strong interpersonal and communication skills, especially in a collaborative, cross-functional environment

Preferred:

  • Experience with ServiceNow HRSD or related employee service delivery use cases
  • Familiarity with HR processes and sensitivity to handling confidential employee data
  • ServiceNow certification(s), particularly Certified Application Developer or HRSD Implementation Specialist
  • ITIL Foundation certification
  • Experience working in a regulated or secure environment (e.g., government, healthcare)
  • **3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
  • This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future.
  • This client is a US Federal Government contractor and is legally required to hire US Citizens. US Citizens will only be considered for this role**

Job Tags

For contractors, For subcontractor, Remote work,

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