Technical Support Analyst Job at Visionaire Partners, Anchorage, AK

STZvc1ZOWVdJbjJ0R3cyRXN5ZXJ6OHdX
  • Visionaire Partners
  • Anchorage, AK

Job Description

Technical Support Analyst

Immediate opportunity for a Technical Support Analyst to join a top-notch company experiencing rapid growth!

RESPONSIBILITIES:

  • Define, document, and maintain standard operating procedures on troubleshooting supported desktop technologies, applications, and warehouse systems for continuous improvements.
  • Help to service and maintenance audio-visual equipment as needed.
  • Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal.
  • Ability to account for all active or inactive equipment in the CMDB; maintain asset and equipment end-of-life compliance procedures and participate in yearly CAPEX and IT budget requirements.
  • Will continuously monitor, effort, assign/re-assign, escalate, etc. Incidents/Requests with ServiceNow ITSM tool.
  • Fully document all service management incidents and requests in ServiceNow ITSM Suite
  • Timely acknowledgment and triage of service management incidents to determine the proper impact and urgency to recovery and prevent system outages. Search Service Desk knowledge base articles, SOP’s for possible incident resolutions.
  • Responsible for properly determining and assigning higher-tiered service management incidents/requests to responsible assignment groups if the resolution cannot occur at the TSA level.
  • Assist in the mentoring and training of all TSA II team members.
  • Responsible for troubleshooting and configuring software, printer, and connectivity-related issues beyond step-by-step instructions.
  • Provide 24X7 first-line support for all Warehouse Automation technologies which includes physical repairs of mechanical equipment as needed.
  • Act as the primary escalation point for vendor and operations team communications during individual market center system outages.
  • Maintain and ensure market centers' security threats and vulnerabilities are remediated to safeguard the enterprise environment.

This is a 6-month contract-to-hire position, working onsite in Anchorage.

Visionaire Partners offers all full-time W2 contractors a comprehensive benefits package for the contractor, their spouses/domestic partners, and dependents. Options include 401k with up to 4% match, medical, dental, vision, life insurance, short and long term disability, critical illness, hospital indemnity, accident coverage, and both Medical and Dependent Care Flexible Spending Accounts.

REQUIRED SKILLS:

  • 5+ years of help desk support experience
  • High-level understanding and experience in network troubleshooting, network design topology, TCP/IP knowledge, VLANS, and routing
  • Technical skills in vulnerability assessment, networking, operating systems, and incident response methodology
  • Exposure to ITIL foundational structures

PREFERRED SKILLS:

  • Industry-related certifications (A+, Security+, Network+, ITIL, Microsoft MCP/MCSE)
  • Bachelor's degree

Must be authorized to work in the US. Sponsorships are not available.

Job Tags

Full time, Contract work, Temporary work, For contractors, Immediate start, Flexible hours,

Similar Jobs

Amber Bio

High-Throughput Screening Research Associate II, III (Biodesigner II, III) Job at Amber Bio

 ...expertise (vector design and cloning, qPCR, primer and probe design, DNA/RNA extraction workflows) Critical thinker with excellent communication skills who thrives in a multidisciplinary, fast-paced team environment. Strong written and verbal communication skills.... 

Berkel & Company Contractors, Inc.

Surveying Technician Job at Berkel & Company Contractors, Inc.

 ...Berkel & Company Contractors, Inc. is seeking a Survey Technician for our regional office located in Atlanta, GA. This field-based position will support projects related to Auger Pressure Grouted Piling, Displacement Piling, Driven Piling, Pressure Grouting, Sheeting... 

Guthrie

Care Companion - Nursing Unit PRN - Per Diem Job at Guthrie

 ...Job Description Position Summary: Provides general observational support for assigned patient care area. Works with other members of the patient care team to deliver care to patients in age groups including children, adolescents, adults, and geriatrics based on... 

Nonotuck Resource Associates, Inc.

Live-in Shared Living Provider (Concord, Ma) Job at Nonotuck Resource Associates, Inc.

 ...of care payments paid to a caregiver for providing personal careservices to a eligible person...  ...purchasing governmental unit. ForShared Living services stipend rates and related information...  ...in a state funded model of care known as shared living. He has a home in Concord, MA to... 

American Process Management

Scheduler Job at American Process Management

About the Role We are hiring a Construction Project Scheduler to support major capital projects. This role is responsible for developing and maintaining project schedules using Primavera P6 , integrating data from ERP systems, and supporting project controls reporting...