💼 Job Title: Technical Support Manager
📍 Location: Boston, MA
🏢 Department: Customer Experience / Technical Support
🕒 Type: Full-Time
📅 Start Date: ASAP
About Us
We’re a high-growth B2B SaaS company headquartered in Boston, empowering businesses with scalable, cloud-based solutions that drive operational efficiency and digital transformation. Our platform supports customers across industries, from mid-sized businesses to global enterprises.
As we expand our global footprint and product offerings, we’re seeking a Technical Support Manager to lead and scale our customer support operations. This is a strategic, hands-on role where you’ll drive the support function forward and ensure our customers get the best technical assistance possible.
About the Role
As Technical Support Manager, you’ll lead a team of support specialists and engineers to provide world-class support to our B2B customers. You’ll ensure smooth ticket handling, fast issue resolution, and high customer satisfaction, while also contributing to support operations strategy, process improvement, and cross-functional collaboration with product and engineering teams.
What You’ll Do
What We’re Looking For
Nice to Have
What We Offer
How to Apply
Ready to lead a dynamic support team and make an impact on customer success? Submit your resume and a brief cover letter outlining your experience and why you’re a great fit. We’re excited to hear from you!
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