Job Description

Job Description:

Technical Documentation & Training Materials

JobTitle: Technical Writer

Location: Remote

Key Responsibilities:

The responsibilities of the Technical Writer include, but are not limited to:

• Create, maintain, and update comprehensive technical documents, including manuals, specifications, and user guides for products and solutions.
• Develop and design technical training materials, including PowerPoint presentations, instructional videos, and online modules to support both internal teams and customers.
• Prepare clear, engaging, and informative presentation materials for customer Lunch & Learn sessions, focusing on technical topics and product features.
• Collaborate with market strategy, and CS &PM teams to gather technical information and ensure accuracy in documentation and presentations.
• Establish and maintain content standards for consistency, clarity, and quality across all technical documents and training materials.
• Act as a point of contact for customers regarding technical queries related to product documentation, providing clear explanations and support.
• Review and edit technical documents and materials to ensure they are free from errors, concise, and aligned with company style guides.
• Gather feedback from users (internal and external) and make continuous improvements to documentation and training content based on customer needs and feedback.
• Organize and manage the storage, versioning, and distribution of technical documentation and training materials in an accessible and efficient manner.

Requirements:

• Bachelor’s degree in Technical Communication, English, Engineering, or a related field.
• 4-6 years of experience in technical writing, creating technical documents, manuals, and training materials.
• Understanding of technical products, engineering concepts, and industry-specific terminology. Experience with electrical engineering or power distribution is a plus.

Skills:

• Proficient in creating clear, concise, and user-friendly technical documents for diverse audiences (internal teams, customers, and external partners).
• Strong skills in preparing and delivering engaging presentations, with experience using tools like PowerPoint or similar platforms.
• Excellent written and verbal communication skills, with the ability to explain complex technical topics in an understandable and accessible way.
• Proficiency with documentation tools such as Microsoft Word, Adobe FrameMaker, and technical drawing tools (AutoCAD).
• Strong attention to detail and ability to work under deadlines, ensuring high-quality, accurate content.
• Ability to work effectively with cross-functional teams (market strategy, and CS &PM) to gather information and ensure document accuracy.

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