Ticketing Specialist Job at Pacer Group, Phoenix, AZ

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  • Pacer Group
  • Phoenix, AZ

Job Description

Title: Ticketing specialist

Work location: PHOENIX, Arizona, 85027

Assignment Length: 4+ months (Possible extension/ conversion)

Timings : Hybrid: Four days in the office is required and day remote: 6:00am to 2:30pm

English and French Both

Job Summary

This position will be responsible for efficiently processing a high volume of service tickets , ensuring accuracy for capturing revenue for services provided. A key aspect of this role is understanding the need for urgency, accuracy and meeting high expectations.

Responsibilities

  • Receive, verify, and process a high volume of service tickets accurately and efficiently in a timely manner.
  • Accurately close service tickets ensuring the capture of revenue for all services provided
  • Collaborate closely with internal departments to ensure all outstanding issues are addressed timely and resolved to set deadlines
  • Resolve discrepancies with internal departments
  • Maintain accurate and organized files
  • Respond promptly to email requests
  • Support the finance team with various administrative tasks.
  • Adhere to company policies and procedures related to accounts payable.

Qualifications

  • Exceptional attention to detail and a high degree of accuracy in data entry.
  • Strong willingness to learn and help this team grow
  • Excellent organizational and time management skills, particularly in handling a high volume of work.
  • Strong written communication skills.
  • Ability to work independently and as part of a team.
  • Positive attitude and a strong willingness to learn.

Job Tags

Work at office, Remote work,

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