This Vendor Analyst role is on the service side, not goods, no importing, not logistics, so please do not apply if you have goods and manufacturing. This is a role focused on the service side of business contracts.
The vendor analyst's duties are to:
Maintain a successful working relationship between IMAS and 3rd party vendors through a full range of supplemental benefit and administrative vendor service interactions. Identify and remediate operational shortfalls, respond to customer complaints and customer satisfaction surveys, and research and resolve issues. Confirm service capability and educate vendors on contract expectations, processes, and paperwork.
Serve as direct plan contact for vendors as it relates to data requests, invoice reconciliation
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