Call Center Customer Service Representative Job at LHH, Melville, NY

STZzb1hkd2JKWDZ0SGdDRnNpS3Z5Y0VUNUE9PQ==
  • LHH
  • Melville, NY

Job Description

Job Title: Call Center Representative

Are you passionate about providing top-notch customer service and looking for a career in Non-Clinical Healthcare? Our client is on the lookout for a dynamic Call Center Representative to join their team in Melville, NY. In this role, you'll be the first point of contact for patients, helping them schedule appointments and addressing their inquiries with care and professionalism. If you're ready to be part of a supportive and fast-paced environment, this opportunity is for you!

Key Responsibilities:

  • Schedule appointments via inbound and outbound calling software.
  • Provide exceptional customer service by interacting with patients in a supportive manner.
  • Follow provided scripts and use professional terminology during patient interactions.
  • Report appointment scheduling issues and technical problems to management promptly.
  • Efficiently use Cisco Systems/EPIC programs and other resources provided by Call Center management.
  • Adapt quickly to new information and clinic changes.
  • Ensure internal customers receive personalized and prompt attention.

Qualifications:

  • High School Diploma or GED required.
  • 1-5 years of call center, office, or customer service experience.
  • Excellent computer and typing skills.
  • Strong oral, listening, and written communication skills in English; proficiency in Spanish or another second language is a plus.
  • Ability to multitask and exceptional organizational skills.

Compensation: $23-$25 per hour

Benefits: Health, dental, vision insurance; PTO; personal, sick, and holiday leave, and more!

Job Tags

Hourly pay, Work at office, Holiday work,

Similar Jobs

Fordham Dermatology

Certified Medical Assistant Job at Fordham Dermatology

 ...Responsibilities - Assist healthcare professionals with patient care and treatment - Prepare patients for examinations and procedures - Administer medications as directed by healthcare providers - Perform basic laboratory tests and collect specimens - Prepare... 

Cypress HCM

Shipping and Receiving Specialist Job at Cypress HCM

Qualifications: High School Diploma; AS or BS strongly preferred 1+ years of experience equivalent to an Accessioning Technician preferred Proficient with MS Office programs Ability to communicate effectively Strong organizational skills and attention...

GlobalSource IT

SAP Integration Advisor Job at GlobalSource IT

 ...SAP PTM Business Advisor Full-time | Remote | Naperville, IL Our client, a global advisory firm, partners with SAP-centric, supply chaindriven businesses to optimize how their systems support business success. This role plays a key part in that mission by combining... 

LBMC

Executive Assistant Job at LBMC

 ...Shareholders throughout our Business Tax group. This dynamic LBMC Executive Assistant requires a strong team member with the ability to anticipate...  ...team members to each of 4 LBMC offices in the Southeast and remote. LBMC also continues to receive accolades including being... 

REQ Solutions

Test Technician Job at REQ Solutions

 ...Job Title: Test Technician - Medical Device Duration: 6+ Months (Possible extension) Location: Arden Hills, MN 55112 Onsite Role (7:00AM - 03:30PM) Responsibilities: Product testing Most testing is mechanical in nature pull testing, flex testing, torque...