Job Description

Job Title: Call Center Representative

Are you passionate about providing top-notch customer service and looking for a career in Non-Clinical Healthcare? Our client is on the lookout for a dynamic Call Center Representative to join their team in Melville, NY. In this role, you'll be the first point of contact for patients, helping them schedule appointments and addressing their inquiries with care and professionalism. If you're ready to be part of a supportive and fast-paced environment, this opportunity is for you!

Key Responsibilities:

• Schedule appointments via inbound and outbound calling software.
• Provide exceptional customer service by interacting with patients in a supportive manner.
• Follow provided scripts and use professional terminology during patient interactions.
• Report appointment scheduling issues and technical problems to management promptly.
• Efficiently use Cisco Systems/EPIC programs and other resources provided by Call Center management.
• Adapt quickly to new information and clinic changes.
• Ensure internal customers receive personalized and prompt attention.

Qualifications:

• High School Diploma or GED required.
• 1-5 years of call center, office, or customer service experience.
• Excellent computer and typing skills.
• Strong oral, listening, and written communication skills in English; proficiency in Spanish or another second language is a plus.
• Ability to multitask and exceptional organizational skills.

Compensation: $23-$25 per hour

Benefits: Health, dental, vision insurance; PTO; personal, sick, and holiday leave, and more!

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