Job Description

Job Position: Client Relations Specialist

Status: Full Time/Part Time/Hybrid

Location: Wst Hollywood, Los Angeles, CA

Reports to: Chief Executive Officer (CEO)

Role Purpose

In the Client Relations Specialist role, you will maintain the highest level of contact with clients to assure a strong and positive relationship exists. You will be a leader of cross department strategic initiatives and solicit senior management input from the client on new business directives within their firm and the associated product requirements. You should understand the EssentiaLyfe vision and ensure all strategic initiatives are carried out. You will create an environment that promotes team communication, idea sharing, and best practices to identify cost savings and efficiencies through new tools, systems, process flows, and training.

About Us

EssentiaLyfe was founded to be a leader in unique luxury rentals offering a variety of Vacation Rentals, Temporary Corporate Furnished Housing, Event Spaces, Film Locations and more. It was created with both property owners and renters in mind. If you are looking for a company that values your passions, ideas & innovation, and contributions here at EssentiaLyfe you will find your best position. At EssentiaLyfe, we empower our team members to bring out the best in themselves, and to inspire others. For more information please visit:  EssentiaLyfe.com

Key Responsibilities

• Maintain exceptional relationships with clients; leads investigation and successfully resolves any service/delivery and/or billing issues
• Coordinate with other departments (Systems, Production, and Client Services) on the implementation of new clients or applications.
• Ensures that EssentiaLyfe delivers on all objectives and commitments to these clients.
• Ability to establish good personal and working relationship with clients.
• Knowledgeable in everything EssentiaLyfe and ability to provide knowledge for client solutions and opportunities
• Act as a point of escalation to address team’s client concerns, engaging other departments and resources as needed.
• Capable of developing and maintaining excellent relationships with senior client contacts
• Ability to provide detailed analysis of client data
• Active participation in EssentiaLyfe initiatives
• Translate strategy /vision into tactical
• Understands the SideAway vision and ensures all strategic initiatives are carried out.
• Displays a positive attitude and inspires others for greater performance
• Decline any decision which could breach BR best practice, cause harm/risk to a client or harm/overwhelm an associate.
• May perform other duties/responsibilities as needed or assigned.

Skills, Knowledge and Ability Requirement

• Exceptional writing, verbal, and listening skills
• Adaptability to changes in workload, systems, and processes
• Positive attitude that is reflected in all interactions
• Recognizes opportunities for improvement and can manage issues upward
• Attention to detail
• Motivated and innovative mindset
• Proactive communicator
• Outstanding ability to identify & resolve problems by thinking creatively & strategically
• Ability to work in a dynamic, fast-paced environment
• Excellent analytical, organizational, project management and time management skills
• Great sense of humour and willingness to have fun
• Able to lead cross functional projects outside normal job functions.
• Strong Financial Acumen knowledge
• Contract Process Management
• Strong Project Management skills
• Proficient Microsoft Office Suite
• Proven strong collaborative and influence skills
• Strong Business Analytical skills
• Drive Business Process Improvement
• Ability to work under tight deadlines

Qualification/Work Experience

● A bachelor’s degree in Business, Master’s preferred

● At least 5 years of experience in Client Relationship roles

● At least 3 years leading a team

● A solid portfolio of past successes

● Advanced analytical and problem-solving skills

● Customer-centric mindset with the ability to maximize user experience with multiple revisions

● MS Office knowledge

● Excellent organizational skills with the ability to multi-task, and remain detail oriented

● Must have a LinkedIn profile

Salary & Benefits

• Friday lunches provided
• Weekly pay
• Commuter benefits
• Wellness Classes
• Free Coffee
• Bring your dog to work as needed (Terms Apply)
• Compensation  $500 per week plus 20% commission from the net revenue per each rental (average past compensation $5,000-$10,000 per month)
• Please note we do not offer Health Insurance benefits

Disclaimer

Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law. All of the offered benefits are optional and are not required to be used. Please submit your resume along with your cover letter below or email us at Hr@essentialyfe.com

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