Customer Success Specialist Job at StorageDefender, Denton, TX

SmFBcldOY1RJWGlzRUFhR3RpV3F5TU1hNUE9PQ==
  • StorageDefender
  • Denton, TX

Job Description

Customer Success Specialist

Location: Denton, TX (preferred) or Remote | Department: Client Success | Reports To: Vice President | Type: Full-time

About StorageDefender

StorageDefender is a leading smart technology and solution provider for the self-storage industry. Founded in 2019, we’ve pioneered a customer-first platform that enhances operational efficiency, improves tenant experience, and drives revenue growth for storage operators across the U.S. Backed by a growing team and a national footprint, we're transforming how the industry thinks about smart automation and remote monitoring.

Role Overview

As a Customer Success Specialist, you’ll play a mission-critical role in helping our B2B2C clients realize the full value of our technology. From onboarding and training to ongoing engagement and upsell support, you’ll be a trusted guide in their success journey. The ideal candidate is personable, tech-savvy, detail-oriented, and thrives in a fast-paced, high-touch communication environment.

Key Responsibilities

  • Client Onboarding & Training: Lead new clients through setup and training to ensure a smooth launch and fast time-to-value.
  • Relationship Management: Maintain consistent communication and engagement cadence via phone, Zoom, Slack, and chat.
  • Customer Success Planning: Develop and execute tailored success plans based on client goals and usage data.
  • Support & Problem Solving: Provide responsive, thoughtful support to help customers navigate challenges and maximize satisfaction.
  • Advocacy & Feedback: Be the voice of the customer internally; gather insights to improve products, services, and team processes.
  • Upselling & Retention: Identify and act on opportunities to expand customer relationships and reduce churn.
  • Quarterly Business Reviews (QBRs): Present performance reports and strategic recommendations to customers and internal stakeholders.
  • Cross-Team Collaboration: Work with Sales, Marketing, and Product to align on goals and ensure a seamless customer experience.

Qualifications

  • 2–3+ years in customer success, account management, or customer-facing B2B/B2B2C roles (SaaS or Self-Storage a plus)
  • Strong communication skills with a high volume outreach style (calls, Zoom, chat)
  • Confident delivering training and onboarding both virtually and in person
  • Proficient with CRM systems and customer success platforms
  • Able to analyze client behavior and recommend strategic improvements
  • Technically curious and eager to learn evolving product capabilities
  • Bachelor’s degree in Business, Marketing, or related field preferred

Preferred Experience

  • Self-storage, insurance sales, or networking, services industry
  • Hosting virtual-based training or webinars
  • Familiarity with Slack, Google Suite, Microsoft Teams, Gainsight

Benefits & Perks

  • Competitive salary
  • Performance bonus + stock option eligibility
  • Health, dental, and vision insurance
  • Paid time off (PTO)
  • Opportunities for growth in a fast-scaling technology company
  • Hybrid/remote flexibility

How to Apply:

Send your resume and a short cover letter to ryan@storage-defender.com

 StorageDefender is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Tags

Full time, Remote job,

Similar Jobs

icreatives

Contract Sr. Graphic Designer DTC 4RXV66R5 Job at icreatives

Contract Sr. Graphic Designer DTC Location: Fort Lauderdale, FL area (Hybrid 4 days onsite / 1 day remote) Are you a digital-first designer who thrives at the intersection of creativity and performance? A leading team in the toy and entertainment space is seeking ...

TruForm Surgery

Oral Surgeon Job at TruForm Surgery

 ...vision of helping patients to discover a healthier, more confident life! We are seeking a motivated Associate Oral and Maxillofacial Surgeon to become part of our dynamic team. Our state-of-the-art facility in Brighton, with expansion to a second location in Lansing,... 

Blue Star Architectural Glass

CDL Driver / Boom Truck Operator Job at Blue Star Architectural Glass

 ...CDL A/B Driver & Moffett / Boom Truck Operator Location: Dallas TX 75227 As we continue to grow, were looking for an experienced CDL A/B Driver with Boom Truck Operation experience to join our Dallas Tx team. If youre reliable, safety-conscious, and take pride... 

The HT Group

Construction Engineer (Fire Protection Piping) Job at The HT Group

The HT Group is hiring a ConstructionSite Engineer (Fire Protection Piping) who hasexperience in commercial construction for a multi-billion-dollar semiconductor expansion north of Austin. These are full-time direct-hire positions. Dont miss out on a great opportunity... 

Chipton‑Ross Inc

215271 - Supply Chain Logistics Specialist 2 Job at Chipton‑Ross Inc

 ...Chipton-Ross is seeking a Supply Chain Logistics Specialist 2 for a contract opportunity in Lake Charles, LA.BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE): Bachelors degree in supply chain management, Logistics, Business Administration, or a related field....