Entry Level Help Desk - Remote Job at Get It - Executive, Cedar Rapids, IA

STY0b1dOWVJLbm1vR1EyR3NDU2p6c0ViNWc9PQ==
  • Get It - Executive
  • Cedar Rapids, IA

Job Description

Join a dynamic team providing exceptional customer support in a fast-paced, 24/7 environment. In this role, you'll assist customers via phone, chat, and email, helping them troubleshoot and resolve technical issues while delivering an excellent experience. If you're eager to learn and have a passion for helping others, this entry-level opportunity is the perfect place to start your career in technical support.

Key Responsibilities

Provide prompt and professional technical support through inbound calls, chats, and emails.
Troubleshoot and resolve customer issues related to voice, data, video, and connectivity.
Engage with customers to help resolve their technical concerns, ensuring a positive and efficient service experience.
Offer additional solutions, such as up-selling products and services, based on customer needs.
Accurately document and track all support interactions in the system.
Assist colleagues as needed, offering backup support for other Technical Support Representatives.
Maintain a flexible schedule to meet customer needs.
Skills & Qualifications

Familiarity with Windows Operating Systems.
Experience in a call center or customer service role.
Strong problem-solving skills, particularly with connectivity issues (voice, data, video).
Excellent communication skills and a friendly, professional attitude.
Additional Information

100% remote work with all necessary equipment provided.
Flexible scheduling options available.
Opportunities for bonuses and potential raises after 4 months of successful performance.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours,

Similar Jobs

Guthrie

Insurance Specialist II- Corporate Patient AR Management- Full Time Job at Guthrie

The Guthrie Clinic's Corporate Patient Accounts Receivable Management department i s seeking a skilled and motivated Insurance Specialist II to lead and support complex billing processes, mentor staff, and help drive operational excellence. This full-time hybrid role offers... 

BHE GT&S

Intern (Communications) Job at BHE GT&S

 ...environment. Some of your responsibilities will include, but are not limited to the following: Support the creation of external and internal communications to include but not limited to monthly newsletter, internal news media writing style stories, and company branded... 

CICONIX

Research Assistant Job at CICONIX

 ...Summary: CICONIX has an exciting new opportunity for Research Assistant to support the Traumatic Brain Injury Center of Excellences (TBICoE) mission on Naval Medical Center (NMC) San Diego, CA. This role is responsible for assisting with the performance of clinical... 

Kids Smiles Inc.

Registered Dental Hygienist Job at Kids Smiles Inc.

 ...have the ability to receive dental care regardless of any reason...  ...However, we will also consider Part-Time, if desired! A $3000 Sign-On...  ...scaling and root planning; Assists in the preventive and control...  ...of a dentist. Required Experiences and Skills ~ Graduated from... 

Korn Ferry

Director of Finance North America (Controller) Job at Korn Ferry

Korn Ferry has partnered with our client on their search for a Director of Finance North America (Controller) . Company Overview A family-owned Swiss chocolatier with more than 230 retail stores worldwide and a fast-growing footprint across North America The ...