Entry Level Help Desk - Remote Job at Get It - Executive, Cedar Rapids, IA

STY0b1dOWVJLbm1vR1EyR3NDU2p6c0ViNWc9PQ==
  • Get It - Executive
  • Cedar Rapids, IA

Job Description

Join a dynamic team providing exceptional customer support in a fast-paced, 24/7 environment. In this role, you'll assist customers via phone, chat, and email, helping them troubleshoot and resolve technical issues while delivering an excellent experience. If you're eager to learn and have a passion for helping others, this entry-level opportunity is the perfect place to start your career in technical support.

Key Responsibilities

Provide prompt and professional technical support through inbound calls, chats, and emails.
Troubleshoot and resolve customer issues related to voice, data, video, and connectivity.
Engage with customers to help resolve their technical concerns, ensuring a positive and efficient service experience.
Offer additional solutions, such as up-selling products and services, based on customer needs.
Accurately document and track all support interactions in the system.
Assist colleagues as needed, offering backup support for other Technical Support Representatives.
Maintain a flexible schedule to meet customer needs.
Skills & Qualifications

Familiarity with Windows Operating Systems.
Experience in a call center or customer service role.
Strong problem-solving skills, particularly with connectivity issues (voice, data, video).
Excellent communication skills and a friendly, professional attitude.
Additional Information

100% remote work with all necessary equipment provided.
Flexible scheduling options available.
Opportunities for bonuses and potential raises after 4 months of successful performance.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours,

Similar Jobs

Upward Health

Nurse Practitioner Job at Upward Health

 ...Nurse Practitioner (NP) Upward Health is a home-based medical group specializing in primary care and behavioral health for individuals with complex needs. We serve patients throughout their communities, and we diagnose, treat, and prescribe anywhere our patients call... 

Vaco by Highspring

Licensing Administrator Job at Vaco by Highspring

 ...client on the east side of Indianapolis in search of a Licensing Administrator. This is a full time, direct hire opportunity. If you feel...  ...to bid and contract work Performing various Executive Assistant duties, such as making travel arrangements for executives.... 

High Sierra Brine Shrimp

Plant Operator Job at High Sierra Brine Shrimp

 ...premier supplier of organic, bio-secure Artemia biomass. Role Description This is a full-time, seasonal on-site role for Plant Operators at High Sierra Brine Shrimp Inc. located in Lee Vining, CA. Plant Operators will be responsible for processing/packing, machine... 

Brighton Marine

Retail Pharmacy Technician Job at Brighton Marine

 ...as a Pharmacy Technician Trainee. Licensure & Certifications Must be registered and licensed with the Massachusetts State Board of Pharmacy and maintain an active license. Must be certified by the Pharmacy Technician Certification Board and maintain... 

Worldwide Medical Staffing

RN-Clinic - Registered Nurse (Outpatient Clinic) Job at Worldwide Medical Staffing

 ...owned staffing agency with a 30-year service history with US Government Hospitals. We are actively seeking a full-time Clinic Registered Nurse in Belcourt, ND to join our team! Our contract assignments range from a minimum of 13 weeks to 1 year with the mutual option...