Entry Level Help Desk - Remote Job at Get It - Executive, Cedar Rapids, IA

STY0b1dOWVJLbm1vR1EyR3NDU2p6c0ViNWc9PQ==
  • Get It - Executive
  • Cedar Rapids, IA

Job Description

Join a dynamic team providing exceptional customer support in a fast-paced, 24/7 environment. In this role, you'll assist customers via phone, chat, and email, helping them troubleshoot and resolve technical issues while delivering an excellent experience. If you're eager to learn and have a passion for helping others, this entry-level opportunity is the perfect place to start your career in technical support.

Key Responsibilities

Provide prompt and professional technical support through inbound calls, chats, and emails.
Troubleshoot and resolve customer issues related to voice, data, video, and connectivity.
Engage with customers to help resolve their technical concerns, ensuring a positive and efficient service experience.
Offer additional solutions, such as up-selling products and services, based on customer needs.
Accurately document and track all support interactions in the system.
Assist colleagues as needed, offering backup support for other Technical Support Representatives.
Maintain a flexible schedule to meet customer needs.
Skills & Qualifications

Familiarity with Windows Operating Systems.
Experience in a call center or customer service role.
Strong problem-solving skills, particularly with connectivity issues (voice, data, video).
Excellent communication skills and a friendly, professional attitude.
Additional Information

100% remote work with all necessary equipment provided.
Flexible scheduling options available.
Opportunities for bonuses and potential raises after 4 months of successful performance.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours,

Similar Jobs

Morgan Hunter

Personal Computer Support Technician Job at Morgan Hunter

 ...Full Time Seeking Fulltime PC support specialist. No sponsorship or non-local candidates please. This is a FT job for an entry level, recent graduate for an in-office job in Overland Park, KS.. Requirements?: Good Attitude. Willing to learn. Solid... 

Cushman & Wakefield

Compliance Technician Job at Cushman & Wakefield

Job Description ESSENTIAL FUNCTIONS AND RESPONSIBILITIES We are seeking a Compliance Technician to join our facilities management team, supporting our Facilities Maintenance program. In this role, you will assist with maintaining proper Fire Life Safety and...

Stater Bros. Markets

ERP Systems Developer 3 Job at Stater Bros. Markets

 ...components, and integration patterns Technical Leadership: Provide technical guidance to project teams, developers, and administrators Mentor junior team members and foster knowledge sharing Stay updated on SAP trends, best practices, and emerging technologies... 

ASCI Family of Companies

Shift Team Lead Job at ASCI Family of Companies

 ...work priorities and ensure smooth workflow across the shift. Train, coach, evaluate, and motivate employees to maintain high safety...  .... ~ Valid Class C Drivers License with clean driving history; CDL A/B and endorsements (P, X) preferred. ~ Ability to obtain Oversize... 

The Suit Store Group

Warehouse Manager Job at The Suit Store Group

 ...accuracy, and loss prevention. Maintain warehouse layout, cleanliness, and organization for maximum efficiency. Monitor equipment (forklifts, racks, vehicles) and arrange maintenance as needed. Distribution & Logistics Coordinate and schedule store deliveries,...