Entry Level Help Desk - Remote Job at Get It - Executive, Cedar Rapids, IA

STY0b1dOWVJLbm1vR1EyR3NDU2p6c0ViNWc9PQ==
  • Get It - Executive
  • Cedar Rapids, IA

Job Description

Join a dynamic team providing exceptional customer support in a fast-paced, 24/7 environment. In this role, you'll assist customers via phone, chat, and email, helping them troubleshoot and resolve technical issues while delivering an excellent experience. If you're eager to learn and have a passion for helping others, this entry-level opportunity is the perfect place to start your career in technical support.

Key Responsibilities

Provide prompt and professional technical support through inbound calls, chats, and emails.
Troubleshoot and resolve customer issues related to voice, data, video, and connectivity.
Engage with customers to help resolve their technical concerns, ensuring a positive and efficient service experience.
Offer additional solutions, such as up-selling products and services, based on customer needs.
Accurately document and track all support interactions in the system.
Assist colleagues as needed, offering backup support for other Technical Support Representatives.
Maintain a flexible schedule to meet customer needs.
Skills & Qualifications

Familiarity with Windows Operating Systems.
Experience in a call center or customer service role.
Strong problem-solving skills, particularly with connectivity issues (voice, data, video).
Excellent communication skills and a friendly, professional attitude.
Additional Information

100% remote work with all necessary equipment provided.
Flexible scheduling options available.
Opportunities for bonuses and potential raises after 4 months of successful performance.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours,

Similar Jobs

Home Health Care, Inc.

Speech Language Pathologist (SLP) - Home Care Job at Home Health Care, Inc.

 ...lives of clients across the Twin Cities area? Look no further! Home Health Care Inc. is seeking a passionate Float Speech Language Pathologist...  .../ SLP in the state of Minnesota. Mobility: A valid Drivers License and reliable vehicle to travel to our clients' homes.... 

RE/DONE

Part time Sales Associate Job at RE/DONE

 ...Position Overview RE/DONE is seeking a passionate and driven Part-Time Sales Associate to join our team. As the face of our brand in-store, youll play a key role in creating exceptional shopping experiences, building client relationships, and bringing our mission... 

Five Star Millwork L.L.C.

Logistics Associate/Delivery Driver Job at Five Star Millwork L.L.C.

 ...and new build projects. We take pride in our work, our people, and the trust our clients place in us. The Role As our Delivery Driver / Logistics Associate, youll keep our projects running smoothly from the shop, to the warehouse, to the job site. Youll be... 

Sloane Boutique (business in Moultre Plaza Coleman blvd)

PART TIME SALES ASSOCIATES Job at Sloane Boutique (business in Moultre Plaza Coleman blvd)

 ...Sloane Boutique is now actively looking for FALL/HOLIDAY PART TIME SALES ASSOCIATES in our MOUNT PLEASENT area store location Key Responsibilities: Customer Interaction: Assisting customers with finding merchandise, providing product information, and creating a... 

Staffing Now

Medical Scheduler Job at Staffing Now

 ...SNI Companies is assisting an Orthopedic office in West Houston to help find a Medical Scheduling Coordinator in a fast paced office environment. Duties include: Communicates with all appropriate parties regarding patient Intakes referrals and creates charts...