Position: TDR Field Technician
Location: Boston, MA (must be able to travel site to site)
Duration: About 8 Months
As a TDR Field Technician, you will be responsible for working on-site with your field support team to upgrade our clients’ IT Infrastructure in preparation for their Epic system Go-Live. The Field Support teams will be responsible for: PC & Printer refreshes, Environment Device Mapping, Running Epic Application Test Scripts, Interacting with Clinical & IT staff, and Troubleshooting Ad-hoc IT support issues.
For the duration of the project, you will report up to Medasource Project Managers, Team Leads and our Clients Leadership team.
Minimum Qualifications:
• 4+ years of IT Desktop support or Field Technician experience
• Ability to provide outstanding customer service in a fast-paced healthcare environment
• Experience with PC set up or relocation, PC refreshes, or deploying new IT equipment - all facests of desktop deployment
• Knowledge of Windows operating systems and standard networking protocols (including TCP/IP and Ethernet)
• Must have reliable transportation and be able to travel to hospitals, clinics, and outpatient facilities in greater Boston area (mileage expenses will be reimbursed)
• Must be flexible to work overtime hours as needed throughout projects
• Prior Epic/EMR or Healthcare experience is preferred
Responsibilities:
• Provide excellent on-site customer service and support to all end-users
• Work closely with project management and Epic application teams to understand Field Service support needs - complete desktop deployment
• Travel to site-specific hospitals and clinics to support the device mapping, hardware refresh, and Epic “TDR” script testing to ensure correct application installation
• Troubleshoot and support clinical, business, and IT staff on Ad-Hoc basis
Schedule:
• Expected work schedule is Monday-Friday 8-5. 45 hour work weeks
• Candidates will need to be flexible around weekend hours.
• Travel will be necessary to support hospitals and clinics in the Greater Boston Area
...Director of Land Development Construction About Us As a top 100 home builders, weve cultivated a team-oriented environment where collaboration and support contribute to the success and happiness of both our employees and the families we serve. After an exceptional...
...environment that rewards hard work? J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic... ...Job Responsibilities: Maintain competency within the Legal Nurse Consulting field through participation in ongoing educational...
...RETS Associates on behalf of our client, a national leader in transformational land development projects, is recruiting a Financial Analyst - Development in their Germantown, MD office. This position will provide support to a lean and dynamic Development team, and...
...Closter, NJ Here's a snapshot ofour Medical Assistant and Front Desk Coordinatorroles: Front Desk Coordinator: Strong understanding... ...~ Annual Allowances and Discounts ~401k Match ~ Cancer, Hospital and Accident Insurance ~ Life Insurance Our Values:...
...corporate services. Were looking for a detail-oriented Paralegal to join our corporate office and provide essential in-house legal support with a focus on research, contracts, and compliance . This role works closely with attorneys and business leaders to draft...