Position: TDR Field Technician
Location: Boston, MA (must be able to travel site to site)
Duration: About 8 Months
As a TDR Field Technician, you will be responsible for working on-site with your field support team to upgrade our clients’ IT Infrastructure in preparation for their Epic system Go-Live. The Field Support teams will be responsible for: PC & Printer refreshes, Environment Device Mapping, Running Epic Application Test Scripts, Interacting with Clinical & IT staff, and Troubleshooting Ad-hoc IT support issues.
For the duration of the project, you will report up to Medasource Project Managers, Team Leads and our Clients Leadership team.
Minimum Qualifications:
• 4+ years of IT Desktop support or Field Technician experience
• Ability to provide outstanding customer service in a fast-paced healthcare environment
• Experience with PC set up or relocation, PC refreshes, or deploying new IT equipment - all facests of desktop deployment
• Knowledge of Windows operating systems and standard networking protocols (including TCP/IP and Ethernet)
• Must have reliable transportation and be able to travel to hospitals, clinics, and outpatient facilities in greater Boston area (mileage expenses will be reimbursed)
• Must be flexible to work overtime hours as needed throughout projects
• Prior Epic/EMR or Healthcare experience is preferred
Responsibilities:
• Provide excellent on-site customer service and support to all end-users
• Work closely with project management and Epic application teams to understand Field Service support needs - complete desktop deployment
• Travel to site-specific hospitals and clinics to support the device mapping, hardware refresh, and Epic “TDR” script testing to ensure correct application installation
• Troubleshoot and support clinical, business, and IT staff on Ad-Hoc basis
Schedule:
• Expected work schedule is Monday-Friday 8-5. 45 hour work weeks
• Candidates will need to be flexible around weekend hours.
• Travel will be necessary to support hospitals and clinics in the Greater Boston Area
...fostering a dynamic, diverse, and merit-based workplace. Key Responsibilities The role involves managing calendars, meetings, calls, travel, expenses, invoices, and daily administrative needs across multiple time zones and locations, while providing ongoing team support,...
...client is hiring for a highly personable and skilled Internal Recruiter to join their Talent Acquisitions Team! Recruiter Salary:... ...Daily in-person mentorship, support, and community (no lonely remote days!) Please submit your resume for consideration! We...
Step into a pivotal Sterile Processing Tech role in Scottsbluff, Nebraska, where your expertise in decontamination, sterilization, and instrument... ...the United States, giving you the chance to broaden your experience, encounter diverse equipment and protocols, and strengthen...
...assembly, installation, testing, inspection, and repair of transformer equipment, often in challenging field environments with extensive travel and non-standard schedules. Technicians may work independently or as part of a larger substation or powerplant team. Service...
...next with us. Let's define tomorrow together. Get ready for a career at the leading edge of the airline industry! Our Flight Operations Engineering team works hard to connect people and unite the world safely, reliably and efficiently every single day. From industry...