Position: TDR Field Technician
Location: Boston, MA (must be able to travel site to site)
Duration: About 8 Months
As a TDR Field Technician, you will be responsible for working on-site with your field support team to upgrade our clients’ IT Infrastructure in preparation for their Epic system Go-Live. The Field Support teams will be responsible for: PC & Printer refreshes, Environment Device Mapping, Running Epic Application Test Scripts, Interacting with Clinical & IT staff, and Troubleshooting Ad-hoc IT support issues.
For the duration of the project, you will report up to Medasource Project Managers, Team Leads and our Clients Leadership team.
Minimum Qualifications:
• 4+ years of IT Desktop support or Field Technician experience
• Ability to provide outstanding customer service in a fast-paced healthcare environment
• Experience with PC set up or relocation, PC refreshes, or deploying new IT equipment - all facests of desktop deployment
• Knowledge of Windows operating systems and standard networking protocols (including TCP/IP and Ethernet)
• Must have reliable transportation and be able to travel to hospitals, clinics, and outpatient facilities in greater Boston area (mileage expenses will be reimbursed)
• Must be flexible to work overtime hours as needed throughout projects
• Prior Epic/EMR or Healthcare experience is preferred
Responsibilities:
• Provide excellent on-site customer service and support to all end-users
• Work closely with project management and Epic application teams to understand Field Service support needs - complete desktop deployment
• Travel to site-specific hospitals and clinics to support the device mapping, hardware refresh, and Epic “TDR” script testing to ensure correct application installation
• Troubleshoot and support clinical, business, and IT staff on Ad-Hoc basis
Schedule:
• Expected work schedule is Monday-Friday 8-5. 45 hour work weeks
• Candidates will need to be flexible around weekend hours.
• Travel will be necessary to support hospitals and clinics in the Greater Boston Area
...Corporate Paralegal CMM Talent Partners is partnering with a real estate investment and property management firm in Dallas, TX to hire a Corporate Real Estate Paralegal on a direct-hire basis. It is an excellent opportunity for a detail-oriented legal professional with...
...Join Our Team as a Sales Professional - Make a Difference in the Homeowner Experience! At Ayers Basement Systems, we believe that contracting and sales is not just a job its a noble profession . We are looking for a dedicated sales professional who cares deeply about...
...Job Description Conduct thorough investigations (OOS, OOT, Environmental Monitoring, deviations, etc.) utilizing root cause analysis... ...available resources Compliance to all relevant company policies and guidelines Exhibiting core Novartis values and behaviors...
...with various services in a safe and timely manner. Responsible for parking vehicles as requested and monitoring and directing traffic flow... ...7. Monitors and directs traffic flow through the entrances and valet parking areas, maintaining an orderly and uncongested entrance....
...Massachusetts in 2007, Liberty offers expertise in a broad array of construction and equipment services nationwide including general... ...residential, healthcare, and higher education. Overview: The Sales Associate will perform a variety of routine order entry...