Position: TDR Field Technician
Location: Boston, MA (must be able to travel site to site)
Duration: About 8 Months
As a TDR Field Technician, you will be responsible for working on-site with your field support team to upgrade our clients’ IT Infrastructure in preparation for their Epic system Go-Live. The Field Support teams will be responsible for: PC & Printer refreshes, Environment Device Mapping, Running Epic Application Test Scripts, Interacting with Clinical & IT staff, and Troubleshooting Ad-hoc IT support issues.
For the duration of the project, you will report up to Medasource Project Managers, Team Leads and our Clients Leadership team.
Minimum Qualifications:
• 4+ years of IT Desktop support or Field Technician experience
• Ability to provide outstanding customer service in a fast-paced healthcare environment
• Experience with PC set up or relocation, PC refreshes, or deploying new IT equipment - all facests of desktop deployment
• Knowledge of Windows operating systems and standard networking protocols (including TCP/IP and Ethernet)
• Must have reliable transportation and be able to travel to hospitals, clinics, and outpatient facilities in greater Boston area (mileage expenses will be reimbursed)
• Must be flexible to work overtime hours as needed throughout projects
• Prior Epic/EMR or Healthcare experience is preferred
Responsibilities:
• Provide excellent on-site customer service and support to all end-users
• Work closely with project management and Epic application teams to understand Field Service support needs - complete desktop deployment
• Travel to site-specific hospitals and clinics to support the device mapping, hardware refresh, and Epic “TDR” script testing to ensure correct application installation
• Troubleshoot and support clinical, business, and IT staff on Ad-Hoc basis
Schedule:
• Expected work schedule is Monday-Friday 8-5. 45 hour work weeks
• Candidates will need to be flexible around weekend hours.
• Travel will be necessary to support hospitals and clinics in the Greater Boston Area
...PTA (Physical Therapy Assistant) Holliston, MA *Must have 1 year clinical experience*$37$40 Per Visit | Flexible Schedule | Consistent Schedule Proudly Voted a Top Place to Work by the Boston Globe and USA Today in 2024 because a company that helps people move...
...follow brand guidelines Impressive portfolio showcasing a variety of design work, demonstrating the ability to take a project from concept to completion Experience in the food/service industry is a plus Collaborative with excellent work ethic, verbal & written...
...existing and potential members. Maintain quality service standards set by the organization. Minimum Qualifications (Education, Experience, Skills)~ High school diploma or equivalent. ~1 year of customer service experience. ~ Willingness to train and to learn...
...than 180 people strong in offices across Texas, in Oklahoma and New York. Learn more atVRXglobal.com VRX is currently seeking an Airport Project Manager (PM) with aviation runway, taxiway, airport operations, and/or related experience. Candidate should have 5 to 10...
...partnerships within the company and with our loyal customers. We love to innovate and thrive to manufacture and deliver performing bakery products and world-class customer service. With over 100 years of service to the baking industry, BakeMark is recognized as an industry...