Position: TDR Field Technician
Location: Boston, MA (must be able to travel site to site)
Duration: About 8 Months
As a TDR Field Technician, you will be responsible for working on-site with your field support team to upgrade our clients’ IT Infrastructure in preparation for their Epic system Go-Live. The Field Support teams will be responsible for: PC & Printer refreshes, Environment Device Mapping, Running Epic Application Test Scripts, Interacting with Clinical & IT staff, and Troubleshooting Ad-hoc IT support issues.
For the duration of the project, you will report up to Medasource Project Managers, Team Leads and our Clients Leadership team.
Minimum Qualifications:
• 4+ years of IT Desktop support or Field Technician experience
• Ability to provide outstanding customer service in a fast-paced healthcare environment
• Experience with PC set up or relocation, PC refreshes, or deploying new IT equipment - all facests of desktop deployment
• Knowledge of Windows operating systems and standard networking protocols (including TCP/IP and Ethernet)
• Must have reliable transportation and be able to travel to hospitals, clinics, and outpatient facilities in greater Boston area (mileage expenses will be reimbursed)
• Must be flexible to work overtime hours as needed throughout projects
• Prior Epic/EMR or Healthcare experience is preferred
Responsibilities:
• Provide excellent on-site customer service and support to all end-users
• Work closely with project management and Epic application teams to understand Field Service support needs - complete desktop deployment
• Travel to site-specific hospitals and clinics to support the device mapping, hardware refresh, and Epic “TDR” script testing to ensure correct application installation
• Troubleshoot and support clinical, business, and IT staff on Ad-Hoc basis
Schedule:
• Expected work schedule is Monday-Friday 8-5. 45 hour work weeks
• Candidates will need to be flexible around weekend hours.
• Travel will be necessary to support hospitals and clinics in the Greater Boston Area
...Join the Prep Academy Tutors Team Where Passion Meets Opportunity! At Prep Academy Tutors , we're on a mission to ignite the love... ...hire the best. We are looking for experienced French and Spanishtutors and teachers. Are you an energetic , enthusiastic...
...JOB SUMMARY Manages housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Strives to continually...
...we strive to ELEVATE employees to be their best at work and home. Join us on our mission to create a moresustainable future... ...Innovation. ELEVATE Employees. Apply to join our team today! Class A CDL Driver Longview, WA Hourly / Full-Time / 2nd Shift About the...
Position: Somali Linguist Position Description: We are excited to announce new opportunities supporting the U.S. Department of Health and Human Services I (HHS I) in providing critical language services to unaccompanied minors in refugee programs. We are seeking ...
...and in a fast-paced team environment. Math proficiency and ability to follow written/verbal instructions. Nice-to-Have: Forklift certification. Familiarity with ESD safety compliance and pallet jack safety standards. Day Shift: 7:00am - 3:30pm...