Job Description

Our client is a cooperative corporation in a well-established community focused on providing exceptional service and fostering positive relationships with its shareholders and residents. We are seeking a dynamic, experienced General Manager/Property Manager to lead the team and drive operational excellence across all aspects of property management. This is an excellent opportunity for a skilled property manager looking to take on a leadership role in an established, thriving cooperative.

Position Overview :

As the General Manager, you will be responsible for overseeing the daily operations of the cooperative, ensuring high-quality service delivery, and maintaining strong relationships with residents, the Board of Directors, contractors, and vendors. You will manage a team, prepare financial plans, ensure compliance with regulations, and provide leadership in improving the efficiency and effectiveness of our operations.

Key Responsibilities :

Resident & Stakeholder Relations (50%) :

• Lead interactions with residents, vendors, and shareholders, ensuring top-tier customer service and effective communication.
• Maintain equal treatment of all homeowners/residents regarding services and information as outlined by the Board.
• Address concerns, provide prompt responses to inquiries, and be an advocate for the Board’s policies.
• Prepare the agenda and Board packages, as well as, attend the monthly Board meeting.
• Prepare a monthly management report for the Board of Directors meetings.

Financial Management (30%) :

• Participate in financial planning and budget preparation.
• Monitor financial performance, including co-op fee collection and budget variance analysis, in collaboration with the Financial Management Company and Treasurer.
• Ensure proper invoicing for maintenance and service work.

Team Leadership (15%) :

• Oversee staff performance and professional development, including training, evaluations, and monthly team meetings.
• Ensure clear communication and efficient workflow between the management team, staff, and contractors.

Other Duties (5%) :

• Manage various administrative tasks and ad-hoc duties assigned by the Board.

Key Requirements :

Experience : Minimum of 5 years of management experience in property or condominium/co-op management, with a preference for candidates holding CMCA and PCAM certifications.

Education : High School diploma required; a College degree is preferred.

Skills :

• Strong organizational skills with the ability to manage multiple projects and priorities.
• Excellent communication skills, both written and verbal, with the ability to work effectively with residents, the Board, and contractors.
• Proficiency with technology, including Microsoft Office (Excel, Word, PowerPoint), email, and property management software.

Professional Development : Commitment to maintaining and enhancing professional knowledge and certifications.

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