Senior Product Support Specialist
Optomi, in partnership with a leader in the security and technology solutions industry, is seeking a skilled Senior Product Support Specialist to join a dynamic team focused on delivering exceptional customer experiences. In this role, you will provide expert-level support for our Video Surveillance as a Service (VSaaS) platform, managing both software and hardware components. You will troubleshoot complex technical issues, mentor junior support staff, and help drive process improvements to enhance customer satisfaction. This is a fast-paced, customer-facing role, ideal for someone with a technical background in networking, cloud services, and video surveillance technologies.
What the right candidate will enjoy!
Experience of the right candidate:
Responsibilities of the right candidate:
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