The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude. One Energy has been recognized as the Operator of the Year in New England through our flagship Fresh Village Brand. This achievement is a testament to the hard work, dedication, and excellence of each team member. At One Energy, our commitment goes beyond accolades – we aim to provide continuous learning and growth opportunities for all our team members. This recognition only strengthens our resolve to foster an environment where everyone can thrive and reach their full potential.
We are passionate about health and fueling our bodies with the best ingredients. When we noticed a need for fresh, healthy, and convenient food options for our customers, we decided to do something about it. Fresh Village, One Energy prides itself in being a welcoming, caring, friendly, healthy work environment, with Managers who care about their employees. Employees agree!
We worked with local farmers, vendors, and a culinary professional to create a delicious, handcrafted menu and expanded our offerings.We support the communities we are a part of and make a difference in the world around us.
Job Summary:
The Store Manager is responsible for all aspects of daily operations at our gas and convenience store locations. This includes providing exceptional customer service, implementing, and executing customer loyalty programs, reconciling accounts and transactions, supervising staff, and developing and training the sales team and Assistant Manager. The Store Manager will also establish and maintain positive relationships with outside vendors, manage product inventory, and communicate regularly with company headquarters. (We have Store Manager opportunties in more than one location for this role.)
Key Responsibilities:
- Set goals for sales, service environment, merchandise moves, shrinkage figures, and expense controls.
- Provide training and feedback to employees.
- Establish effective communication with sales personnel to ensure they are informed of merchandising policies and programs.
- Maintain operational records, including daily transaction documents, sales reports, and loss summaries.
- Work directly with vendors to place merchandise orders for the store within the allotted budget.
- Ensure that inventory is handled, stored, and processed to minimize loss or damage.
- Establish and carry out shrinkage control discipline and programs, including inventory audits.
- Supervise and participate in unloading, sorting of merchandise, stocking shelves, ticketing merchandise, and reconciliation of all cash and inventory transactions.
- Maintain a high level of customer service by ensuring that merchandising/recovery is completed and that register and customer service areas process customers in a timely manner.
- Handle escalated customer issues and resolve problems within the store.
- Determine and distribute work assignments to employees.
- Ensure maintenance, cleaning, and store appearance meet company standards.
- Maintain store-level compliance with company standards of safety, security, facility maintenance, postings/notifications, and other administrative duties.
- Perform other store duties as needed to ensure smooth operations and meet customer needs.
- Supervise approximately five or more store personnel at a time.
Qualifications:
- Proven experience as a store manager or in a similar managerial role.
- Strong leadership and team management skills.
- High level of organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Ability to manage and motivate a team to achieve goals.
- Experience in inventory management and loss prevention.
- Customer-focused mindset with a passion for delivering outstanding service.
- Ability to handle stressful situations and resolve conflicts.
- Flexibility to work various shifts, including weekends and holidays.
-Some College education
- Proficiency in MS Office software.
Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package, including health and dental insurance.
- Life Insurance
- Benefits through Aflac
- Paid time off and holidays
- Retirement plan options
- Opportunities for career growth and development within a rapidly expanding company.
- Opportunities for ongoing training and professional development
- Employee discounts on products
- Free Coffee!
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