Job Description

Location: Broward County

Schedule: Full-time, On-site

Industry: Consumer Litigation Law Firm

About the Role

Loan Lawyers, a well-established Consumer Litigation firm, is seeking a seasoned take charge General Office & Operations Manager to oversee the Firm’s administrative, human resources, billing, and operational functions. This is a pivotal leadership position for an individual who brings urgency, professionalism, and attention to detail to every task and thrives in a fast-paced, team-oriented environment.

The ideal candidate will be proactive, results-driven, and able to identify and implement operational improvements that support the growth and efficiency of the Firm. You will collaborate closely with management and senior attorneys while ensuring compliance, team accountability, and administrative excellence.

This is an excellent career opportunity to have an integral role in a dynamic firm, focused on helping people and making a difference in people’s lives, while working in a warm and friendly atmosphere. 

Key Responsibilities 

Human Resources & Office Management

• Manage HR functions including recruiting, onboarding, performance management, PTO tracking, terminations, and employee relations
• Maintain employee records and ensure compliance with firm policies and employment laws
• Administer benefits and enforce Firm policies
• Update employee manual and other HR functions
• Coordinate events and team building projects
• Collaborate with firm leadership to support team culture, retention, and accountability

Billing & Collections

• Process payroll entries and coordinate with the external payroll provider
• Open and manage new client files in QuickBooks Online and Litify (Salesforce based CRM)
• Handle client chargebacks and conduct collections outreach for past-due balances
• Support preparation of financial reports and liaise with the Firm’s bookkeeper and accountant

Operations & IT Coordination

• Manage office supply inventory, vendor contracts, equipment renewals, and licensing
• Liaise with landlord and property manager
• Liaise with IT service providers for desktop and systems support, user onboarding, and issue resolution
• Monitor and maintain office condition and facilities-related concerns

Qualifications

• 4 to 7 years of experience in a small to mid-sized law firm (10–40 employees, including attorneys and paralegals)
• Demonstrated ability to lead administrative and HR operations independently
• Strong working knowledge of QuickBooks Online and law firm CRMs (Litify is a plus)
• Fluent in English, both written and verbal (Spanish is a plus)
• Proven collaborator who works well with management, staff, and attorneys
• Excellent supervisory and management skills
• Comfortable managing IT support vendors and understanding desktop systems
• High sense of urgency, excellent organizational skills, attention to detail and strong follow-through
• Must be extremely comfortable and skilled using technology and automation

Compensation & Benefits

• Salary Range: $75,000 – $95,000, commensurate with experience
• Comprehensive benefits package including health and dental insurance, paid time off, and 401(k)

Working Hours

Minimum hours required are 8:30 AM to 5:30 PM, Monday through Friday. 

Interview Process

Qualified candidates will participate in a multi-stage interview process:

1. Initial phone or Zoom screening (20–30 minutes)
2. In-person interview with firm leadership and office tour
3. Technical/administrative capability assessment (optional, role-specific scenarios)
4. Final interview focused on expectations, fit, and next steps

How to Apply

Interested applicants should submit:

• Cover letter
• Resume
• Salary requirements

Applications without salary requirements may not be considered.

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