Job Description

We are looking for a Lead Fleet Dispatcher for our Lathrop facility. You will be the liaisons between our dispatching team and drivers. You will supervise dispatchers, relay information to drivers, such as instructions on where to go and what to do when they arrive. You may also pass along messages from drivers to other dispatchers about issues that arose during a delivery or other concerns.

You must be able to effectively communicate with both parties in order to fulfil their duties. This requires strong interpersonal skills and an attention to detail.

Responsibilities:

• Managing on-site and remote dispatchers.
• Communicating with customers about delivery details or pickup times, and special handling requests.
• Assist in planning pre-determined routes and accommodating route changes as needed.
• Assist in preparing dispatch documents, as well as generating delivery bills and invoices.
• Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
• Keeping track of transportation regulations and laws to ensure that truck drivers comply.
• Reviewing drivers’ logs, including dispatched calls and arrival times.
• Monitoring truck repairs and maintenance schedules.
• Logging customer shipping schedules and complaints.

Requirements:

• High school diploma or GED.
• Associate degree in transportation or logistics would be advantageous.
• 1-2 years of experience in a similar industry.
• Exceptional ability to schedule drivers, plan routes, and dispatch drivers to customer locations.
• Extensive experience in customer services, as well as generating transportation bills and invoices.
• Experience with Transportation Management Software (TMS), such as Samsara
• Proficiency in office software, including Microsoft Word, Excel, and Outlook Express.
• Ability to monitor drivers' logs, truck maintenance schedules, and repairs.
• Ability to manage staff.
• Knowledge of applicable transportation regulations and laws.
• Excellent organisational, communication, and time management skills.

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