Spa Manager Job at Grand Falls Casino and Golf Resort, Larchwood, IA

SUtvc1d0Y1ZLMytzR2dhQ3N5dXR5c0FhNWc9PQ==
  • Grand Falls Casino and Golf Resort
  • Larchwood, IA

Job Description

Job Description

Responsible for overseeing the day to day operations, guest service standards & team members of the Salon/Spa. Maximizing the guest experience while maintaining a high level of quality service within an Aveda Environmental Lifestyle Salon and Spa. Continued development of client database, services and product for financial growth.

Provide exceptional guest service to all internal & external guests.

Ensure all policies are followed, profit goals are met, programs are implemented and building/equipment is maintained at all times.

Provide leadership, clear direction & reviews for Spa staff. Hold monthly “Huddles” (meetings)

Responsible for scheduling guests, service providers and client coordinators’ payroll processing and approvals for time off.

Coordinate hiring, training & discipline of employees with Director. Coach, manage & interact with team members to ensure development/implementation of quality services that meet the Aveda Lifestyle philosophy and ensure a fun work environment.

Responsible for handling all customer challenges appropriately.

Implement Aveda experiences and GFCR policies/procedures

Responsible for inventory control, monthly counts and ordering

Strong knowledge maintained on equipment and POS processing

Understand, implement & perform responsibility of managing the day to day operations of luxury Resort Salon & Spa

Participate in all Aveda required trainings and implement practices that are taught

Group/party coordinator and GFCR department liaison.

Responsible for maintaining personal service provider licensing and continued education as well as licensing review of all Spa personnel.

Aveda Product Knowledge/Training preferred

Must hold and maintain a current license from the State of Iowa Cosmetology Division in good standing

Previous management experience required

Job Tags

Similar Jobs

General Shale

Production Supervisor Job at General Shale

 ...Motivating and directing employees to ensure compliance with production and quality goals, safety policies, and company rules. Coordinating...  ...improve process and safety issues. Organizing production schedules to ensure the maximum utilization of equipment and personnel.... 

Baker Construction

Survey Party Chief Job at Baker Construction

 ...location, structures, and dimensions throughout the project Establishes procedures and coordinates with the client to define primary survey points and transfer building control on the site Manages secondary control and communicates procedures to individual layout... 

Actalent

Document control specialist Job at Actalent

 ...Job Title: Document Control SpecialistJob Description We are seeking a meticulous Document Control Specialist who will play a crucial role in managing and maintaining vital production and quality documents. This position involves ensuring accurate storage, organization... 

Syneos Health Commercial Solutions

Immunology Specialist Job at Syneos Health Commercial Solutions

Description You have what it takes: a competitive drive coupled with exceptional sales ability. In this role, you will be responsible for implementing the sales plan by delivering proficient sales presentations to a defined list of current and prospective...

Freeman Health System

Anesthesiologist Assistant Job at Freeman Health System

 ...About Freeman Health System: Locally owned and nationally recognized not-for-profit health system. Facilities include Freeman Hospital West, Freeman Hospital East, Freeman Neosho Hospital, Freeman Fort Scott (KS) Hospital, and Ozark Center for Behavioral Health....